Elliot Jacobs's blog

I care about my customers. After all, it’s my community too.

The Post Office has always been there at the heart of the community – a place people know and trust. Some people fear that if a new entrepreneur comes in, it will lose that.

Before we relocated East Finchley, there was uncertainty in the community. The Crown branch had been there for many years. At both the branches I have taken on, the care and commitment shown by all the staff was plain to see.

There was concern that the customer service wouldn’t be as good with the new branch. Sometimes it felt like I was trying to win hearts and minds one at a time.