Carol Easton's blog

At what cost to our customers

Postmaster Carol Easton’s branch in Cromford, Derbyshire, is one of a number of retailers in the area, so it is a Local model rather than a Community branch. But her shop isn’t really big enough to be able to modernise and develop its retail offer, so a nearby retailer would offer the best solution. While she understands why, Carol says there are two sides to every story…

I do understand why the Post Office has got to change to become sustainable in the future, but my worry is at what cost to our customers?