Roger Gale's blog

Changing times

Over the past couple of years we’ve been working hard to reduce the loss our Crown network makes. A few years ago it was losing £46 million a year and now that figure has been reduced to £12 million. Ultimately we have to change – we cannot continue to be a burden on the taxpayer.

The last three years have definitely been the most challenging of my career. We’ve been investing in 300 Crown branches and working with branch colleagues to change the way we serve our customers, and it’s a huge programme of work.