Digital Charter

Bringing the internet to the heart of the community

An estimated 16 million people in the UK don’t have the basic online skills to benefit fully from the internet, with the UK missing out on huge social and economic benefits.

These are the findings of new research launched by Go ON UK on 8 November 2012. The research found that the UK economy could have been £63 billion better off if the nation had achieved global digital leadership but there is still huge multi-bullion pound potential to be unlocked by addressing the digital awareness and skills gap and investing in our digital infrastructure and services.

Adding to the economic potential, the report also showed there are huge social benefits, including: education, connecting older people and isolated people with their communities, helping people back to work and better health outcomes and social services which can be achieved if everyone has basic online skills.

As a result of the research, Go ON UK founder partners, Post Office, Age UK, BBC, the Big Lottery Fund, EE., E.ON, Lloyds Banking Group and TalkTalk have signed up to a Digital Skills Charter. Our retail network of over 11.800 branches, the largest in the UK, means Post Office operates at the heart of virtually every community so we can play a vital role in helping reach these people and this is one of the reasons why Post Office is a founder partner of Go ON UK.

Post Office and the Digital Skills Charter

Go ON UK founder partners are rolling out their own digital skill commitments in their own organisations. The commitments fall into three areas, click here  to find out what it means for us at the Post Office.

Prime Minister David Cameron supports what the founder partners are doing and said: "I warmly welcome this important initiative to help equip the UK with the digital skills that the country needs. It's fantastic that so many leading companies and organisations have come together to help drive this agenda, and I salute all the hard work and creativity that has gone into making this project a reality. It's so important that the UK takes full advantage of the economic and social potential of the digital age, and I am determined to make sure that my Government plays its part in promoting digital literacy throughout the country."

We’re proud to be a partner of Go ON Gold  a project to help people with disabilities participate fully in today's digital society. To find out  more visit in new window

As founder partners of Go ON UK, we have made a commitment to use our collective expertise and networks to help build online skills at work and in the community. This is what we are doing:

At work: starting with our own organisations by making basic online skills development and targeted support available to our staff where appropriate and necessary. Those of us who already have highly digitally skilled workforces are boosting our commitment in other ways.

In the community: In 2013, we’ll join forces to support people in our communities who have low or no digital skills. Some of us will support SMEs and charities to ensure they have the skills to build thriving digital economies and communities.

In our services: We’ll make sure that all our most in demand services are online and offer a great user experience to anyone with Basic Online Skills by 2015

At work Post Office will commit to:

  • Provide digital skills training and support for our 8,000 Post Office staff
  • Encourage all staff to achieve a universal level of digital skills by 2015
  • Train all staff about the wider benefits of the internet to help them signpost customers to support
  • Conduct a scoping exercise to understand the digital skills of our retail franchise agents’ employees

Post Office ambition is:

  • To make 95% of our services also available digitally by 2015
  • To make sure that our digital services, including the new Post Office website, and functionality are fully compliant with accessibility guidelines

Post Office is perfectly placed to have the face-to-face conversations with those who are not online.

We will:

  • Introduce an online search tool in 2013, which brings together UK-wide information on access, training and informal online support for the first time
  • Enable staff in our network of over 11,500 branches to use this tool to signpost customers to the best online support for them
  • Continue to support national and regional partner campaigns such as Get Online week