Modernising the Post Office

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An image from outside a Post Office branch

We are the Post Office and there is no-one like us. From our travel and financial services, passports to postage, the Post Office network is serving communities across the UK. We have a network of over 11,500 branches across the UK and every one of our branches is at the heart of its community.

Under the current Parliament, Government has committed £1.34bn for the Post Office network to make sure there is no programme of Post Office closures and to update branches; in November 2013 Government announced a further £640m investment in the Post Office network, from 2015 to 2018. Central to our modernisation is the introduction of two new-style Post Offices, both of which are proving popular with customers.

1.     Main style Post Office branches which offer a modern environment and in many cases extended opening hours. These branches have dedicated a Post Office counter offering customers a full range of products and services, during standard hours. In most cases there will also Post Office service provision at the retail position, providing access to a wide range of services including Post Office Card Account withdrawals and everyday banking services during extended shop hours.

2.     Local style Post Office branches provide a wide range of services from the retail till and are open when the shop it is housed within is open. 

This investment is supporting the transformation of the business, which in September 2014 saw the 3,000th branch transformed and more than 82,000 extra opening hours for customers. Around 8,000 branches will transform to one of these modern, easily accessible Post Office branches with longer hours designed to make it easier for customers to do business with us and helping to create a Post Office of the future which is financially sustainable in its own right.  This is not a closure programme and we are committed to maintaining our current network at around 11,500.

Post Office Network Reports

A copy of this year's report can be downloaded here (PDF 3.8Mb) Opens in new window

A copy of last year's report can be downloaded here (PDF 1.54Mb) Opens in new window

The Local Authority and Post Office Ltd Pathfinder Program

For more information on this programme, download our report (PDF 1.2Mb) Opens in new window

Times are changing and so must our branches if we want to continue to meet the needs of the people that use them. That’s why we’re transforming the Post Office network.

Everyone should be able to access our products and services but it isn’t always possible to have a traditional Post Office in every single town or village. That’s where our outreach services come in. In addition to running their own branch, our subpostmasters can travel to nearby communities to provide and oversee Post Office services. You can use the Budget Card for: car tax, and other vehicle tax, gas, electricity and telephone bills, council tax and council rent payments, catalogue payments, TV rental, Post Office Home phone & Broadband, Post Office Travel insurance, Post Office Credit cards and One4all™ gift cards. You won’t be able to use it for Travel money, Travellers cheques, Postal orders or MoneyGram®. where there is no permanent Post Office branch.

The Mobile Post Office

Our mobile Post Office vehicles currently visit over 250 location every week in rural locations across the UK, at set times and on certain days of the week so people know exactly when to expect them. These mobile Post Offices are kitted out to provide a walk-in Post Office on wheels, with the added facility of an accessibility lift. They are operated by postmasters who can bring all the services that their core branches provide to more isolated areas. These services include posting letters and parcels, personal banking and savings and insurance, providing accessibility and convenience to thousands of people every week.

The Hosted Service

This service is operated out of a local building like a cafe, village hall or community centre on certain days of the week and at set times. It provides customers with access to almost all of our products and services.

The Partner Service

This is where we offer our services through a partner – for example a local shop. It means that customers can access over 80% of our services, usually whenever our partner’s business is open. 

Home delivery service

This is a service for very small communities and enables customers to order a reduced range of Post Office® products and services over the telephone. The products may either be delivered to a customer’s home by the core subpostmaster or are available for collection by the customer at a local Drop-In Session.

Keeping you informed

Whenever we propose to make a change to a Post Office branch, we’ll do our best to keep you in the loop – and you’ll have the opportunity to share your views.

To support our commitment to you, we’ve agreed a Code of Practice Opens in new window on public consultation and communication with respect to changes to our network. The Code was created in agreement with the independent statutory watchdog, Consumer Futures, whose functions transferred from April 2014 in Great Britain to Citizens Advice and Citizens Advice Scotland, and in Northern Ireland, the Consumer Council Opens in new window and addresses how we communicate with you and your local representatives.  

If you would like to know what changes are currently proposed, or the previous changes we’ve made, you can download a PDF of our current and previous changes using the right hand links.

You can also share your views with us online. Click here if you’d like to comment on a proposed branch change Opens in new window – or click here to view decisions Opens in new window.

Alternatively you can contact us by post – just write ‘FREEPOST – Your Comments’ on the envelope and send your views to us, or email us at comments@postoffice.co.uk