We are the Post Office and there is no-one like us. From travel insurance to tax for the car, passports to postage, licences to life insurance, the Post Office network is serving communities across the UK. We have a network of over 11,500 branches across the UK and every one of our branches is at the heart of its community.
And now we’re embarking on an exciting transformation. Backed by significant investment from the Government, we are rolling out the largest investment and modernisation programme in our history. At the heart of our modernisation plan are two new models.
- Main style Post Office branches will offer a modern environment and in many cases extended opening hours. Many will be existing branches updated and refreshed, and will offer both a dedicated Post Office counter and service provision at the retail position, thereby offering customers the full range of products and services and extended opening hours.
- Local style Post Office branches are a new way of operating Post Offices in convenience-type stores. By combining both the Post Office and retail service, the branch will offer extended opening hours to customers.
Around 6,000 branches will transform to these new styles over the next three years with more than 300 already live.
Feedback from customers has been great too with customers satisfaction scores consistently over 90% according to independent research.
Post Office Network Report 2013
The Local Authority and Post Office Ltd Pathfinder Program
For more information on this programme, download our report (PDF 1.2Mb)