Our leadership

tag image: 
An image of the Post Office leadership team

Post Office Limited’s Board of Directors is chaired by Alice Perkins CB. As Non-Executive Chairman she is independent both of the executive management of Post Office Limited and of its shareholder, The Board comprises the Chairman, four other Non-Executive Directors and two Executive Directors.

Alice Perkins CB – Post Office Chairman (Chairman of Nominations Sub-Committee)

Alice Perkins CB – Post Office Chairman (Chairman of Nominations Sub-Committee)

Alice had a wide-ranging career in the civil service, which included policy and operational roles in health, social security and public spending in the Treasury. Alice was also the Civil Service’s Group HR Director in Cabinet Office between 2001 and 2005. Before joining Post Office Limited as Chairman in September 2011, she served as Non-Executive Director on the boards of Littlewoods, BAA and TNS, where she also chaired the Remuneration Committee, Alice is an external member of the Oxford University Council, a business coach at the JCA Group, and a member of the faculty at Meyler Campbell where she teaches senior executives how to coach.

Neil McCausland – Senior Independent Director (Chairman of Remuneration Sub-Committee)

Neil McCausland – Senior Independent Director (Chairman of Remuneration Sub-Committee)

Neil has had a portfolio of non-executive roles over the last 10 years. He is currently Chairman of three companies. Snow and Rock, a retail chain selling skiing and outdoor brands, bikes and running gear; Dwell, a multi-channel contemporary furniture retailer; and Skin, a chain of skin treatment clinics specialising in laser hair removal. Until recently he was Chairman of footwear company Kurt Geiger, and a Governor of Nuffield Health, which operates hospitals and health clubs. Neil began his career at Marks & Spencer, before becoming Managing Director of C&A and Chief Executive of NAAFI (an MOD agency).

Alasdair Marnoch - Non Executive Director (Chairman of Audit, Risk and Compliance Sub-Committee)

Alasdair Marnoch - Non Executive Director (Chairman of Audit, Risk and Compliance Sub-Committee)

Alasdair Marnoch joined the Board of Post Office Limited as a Non-Executive Director on 23 May 2012. A Chartered Accountant, he chair’s the Board’s Audit, Risk and Compliance Sub-Committee which reviews the statutory accounts and financial controls. Alasdair has had wide experience as Finance Director of a number of FMCG and service businesses, including listed companies. Most recently he served as CFO of the Equiniti Group, a leading provider of complex administration and processing services to the public and private sectors.

Tim Franklin - Non-Executive Director

Tim Franklin - Non-executive Director

Tim Franklin joined the Board of Post Office Limited as a Non-Executive Director on 19 September 2012. Tim was Chief Operating Officer to the Co-operative Banking Group until the end of 2011, having previously served as Managing Director of the Britannia Building Society. Prior to that, he was Director of Customer Programmes and Loyalty and Managing Director of Savings at Barclays. Tim’s experience extends across the private and public sectors. He is also a Non-Executive Director of HM Land Registry and was previously on the Boards of Reclaim Fund Limited, Mutual Plus Limited and the Link Cash Machines Network.

Virginia Holmes - Non-Executive Director (Chairman of Pensions Sub-Committee)

Virginia Holmes - Non-Executive Director (Chairman of Pensions Sub-Committee)

Virginia brings to the Board extensive knowledge of the financial services industry including both investment management and banking. Her experience includes serving as Chief Executive of AXA Investment Managers UK and more than a decade with the Barclays Bank Group where she ultimately served as Managing Director of Barclays Bank Trust Company. Virginia currently serves on the boards and chairs the investment committees of both the Alberta Investment Management Corporation in Canada and the Universities Superannuation Scheme in the UK. She also serves on the boards of Standard Life Investments Ltd and JPMorgan Claverhouse Investment Trust plc.

Richard Callard (Non-Executive Director)

Richard Callard – Non-Executive Director

Richard Callard is the representative of the Department for Business, Innovation and Skills on the Post Office Limited Board, and is an Executive Director at the Shareholder Executive in BIS.  Richard is a Chartered Accountant by background and joined ShEx from Deloitte corporate finance in 2007, where he advised the public and private sector on public private partnerships and other infrastructure and project finance deals.  In addition to his role on the Board of Post Office Limited, Richard's leads the Post Office and Green Investment Bank shareholder teams at BIS.

Paula Vennells – Chief Executive

Paula Vennells – Chief Executive

Paula has worked for Post Office Limited since 2007 in a number of senior roles including Managing Director. She became Chief Executive on 1 April 2012. Previously Paula spent five years with Whitbread plc latterly as Group Commercial Director. She began her career with Unilever and L’Oreal and held directorships in sales and marketing with a number of major retailers including Dixons Stores Group and Argos. She is currently a Non-Executive Director and Trustee for Hymns Ancient and Modern Group.

Chris Day – Chief Financial Officer

Chris Day – Chief Financial Officer

Chris joined Post Office Ltd in August 2011 from the BBC where he had been Group Financial Controller since 2005. Prior to that, Chris spent 14 years in FMCG with Grand Metropolitan/Diageo in a succession of Treasury/Corporate Finance roles in the UK, and as Finance Director in the Netherlands and subsequently Germany/Austria. Earlier in his career Chris worked as a financial management consultant at KPMG having started his career with Beecham Group.

Alwen Lyons – Company Secretary

Alwen Lyons – Company Secretary

Alwen Lyons joined the Post Office Limited in 1984 as a graduate entrant and has worked at a senior level in several directorates including network, finance and marketing. She became the Company Secretary in July 2011, after leading the project to separate Post Office Limited from Royal Mail Group.




Board responsibilities

The responsibilities of the Board include setting the company’s strategic aims, providing the leadership to put them into effect, supervising the management of the business and reporting to the shareholder. 

There are number Board committees which deal with specific topics requiring independent oversight including Audit, Risk and Compliance, Nominations of the Board, Pensions and Senior Remuneration.

Each Committee is chaired by a Non-Executive Director and operates within its own agreed, documented Terms of Reference.

If you are a Post Office customer and wish to contact us, please visit the Contact us page.

You can get information about the roles and responsibilities of the Board of Post Office Limited from the registered office or by email at POLBoard@postoffice.co.uk

Registered Address

Post Office Ltd, 148 Old Street, London, EC1V 9HQ

The Post Office Ltd Executive Committee is responsible for devising and implementing the Post Office strategy of growth, investment and modernisation, making sure our customers are at the heart of everything we do.

Paula Vennells – Chief Executive

Paula Vennells – Chief Executive

Paula has worked for Post Office Limited since 2007 in a number of senior roles including Managing Director. She became Chief Executive on 1 April 2012. Previously Paula spent five years with Whitbread plc latterly as Group Commercial Director. She began her career with Unilever and L’Oreal and held directorships in sales and marketing with a number of major retailers including Dixons Stores Group and Argos. She is currently a Non-Executive Director and Trustee for Hymns Ancient and Modern Group.

Chris Aujard – General Counsel interim

Chris Aujard – General Counsel interim

Chris joined the Post Office in October 2013. As well as being a highly regarded lawyer, Chris has a very strong commercial background working for companies such as Royal London Mutual, National Australia Bank and Lloyd’s of London.

Sue Barton - Strategy Director

Sue Barton - Strategy Director

Sue Barton joined the Executive Committee of the Post Office as Strategy Director in September 2012. Her experience includes extensive time within postal consultancy, at Accenture and PA Consulting where she has worked with many of the leading international postal organisations providing support and advice across a broad spectrum of areas. These include strategy development, improving quality of service, conducting operational reviews, developing new organisational models, commercial renegotiation and structuring of commercial arrangements, as well as expertise in technology innovation and competition in both the UK and Europe.

Mark Davies - Communications Director

Mark Davies - Communications & Corporate Affairs Director

Mark joined Post Office Ltd as Communications Director in July 2012 after two years as Communications and Campaigns Director for the charity Rethink Mental Illness. Prior to that he spent five years as Special Adviser to the Rt Hon Jack Straw MP, working in the Foreign and Commonwealth Office, the House of Commons and the Ministry of Justice. He worked as Special Adviser to Baroness Amos, then Leader of the House of Lords, for 18 months in 2004-05. Mark began his career in journalism in 1990 and during 13 years as a reporter, writer and editor he worked for the Liverpool Echo, the Liverpool Daily Post, CNN and the BBC. View Mark's blog here

Chris Day – Chief Financial Officer

Chris Day – Chief Financial Officer

Chris joined Post Office Ltd in August 2011 from the BBC where he had been Group Financial Controller since 2005. Prior to that, Chris spent 14 years in FMCG with Grand Metropolitan/Diageo in a succession of Treasury/Corporate Finance roles in the UK, and as Finance Director in the Netherlands and subsequently Germany/Austria. Earlier in his career Chris worked as a financial management consultant at KPMG having started his career with Beecham Group.

Martin Edwards - Chief of Staff to the Chief Executive

Martin Edwards - Chief of Staff to the Chief Executive

Martin Edwards joined Post Office in September 2012 as Chief of Staff to the Chief Executive. Prior to that he spent 10 years at HM Treasury and other government departments working on a wide range of finance and public policy issues, including the restructuring of Northern Rock, reform of the welfare system, the spending review process and international police co-operation.

Martin George – Chief Marketing and Commercial Officer

Martin George – Chief Marketing and Commercial Officer

Martin George joined Post Office in September 2013. He is responsible for leading the Marketing, Mails, Telecoms, Government and Digital teams as well as taking the lead on the SME agenda.

Martin is a proven business leader with significant experience in brand marketing, commercial and general management; he is an accomplished marketing professional having worked in companies such as Boots, Cadbury, British Airways and BUPA.  He has held both senior executive and main Board roles.

Kevin Gilliland – Network & Sales Director

Kevin Gilliland – Network & Sales Director

Kevin joined Post Office Ltd over 30 years ago as a counter clerk and has gained significant experience in Sales and Account Management. Kevin also managed major partners of Post Office Ltd, including government departments and banks during the development of the initial Card Account and universal banking. More recently, Kevin had been leading the work on developing the Network Strategy and Operating Models.

Neil Hayward - Group People Director
Neil Hayward - Group People Director

Neil Hayward joined the Post Office in February 2014. Neil and his teams in Communications and Corporate Affairs, Human Resources, Industrial Relations and NFSP Engagement, lead on all aspects of the People and Engagement change agenda for the Post Office.

Before joining the Post Office, Neil held a variety of senior Executive level posts, with a focus on business transformation, people management and communications, in both the public and private sectors, within the UK as well as globally

Nick Kennett – Financial Services Director

Nick Kennett – Financial Services Director

Nick is an experienced financial services executive, and joined Post Office Ltd in July 2011. He was previously Managing Director of epay UK Limited, a specialist retail payments business, and spent three years in Singapore as General Manager Strategic Business Development of Visa International Asia Pacific. Nick lived for a number of years in Australia and, as Head of Retail Customer Services at the Commonwealth Bank of Australia, he was accountable for all the retail banking and financial services product and segment strategies.l.

Alwen Lyons - Company Secretary

Alwen Lyons - Company Secretary

Alwen Lyons joined the Post Office in 1984 as a graduate entrant and has worked at a senior level in several parts of the business including network, finance and marketing. Alwen spent eight and a half years as a Royal Mail Pension Trustee and was also the Chairman of the Pension Audit Committee. She is a qualified accountant and became the Company Secretary in July 2011, after leading the project to separate Post Office Limited from Royal Mail Group.

Lesley Sewell - Chief Information Officer

Lesley Sewell – Chief Information Officer

Lesley joined Post Office Ltd in April 2010 from Northern Rock where she had been Managing Director for IT since 2005. She has held a number of IT leadership positions delivering large business and IT Transformational change, and supporting major business restructures. For Post Office, she is responsible for the development and delivery of the IT Strategy in support of the business transformation plans, delivering a transformed IT estate and operating model.

Registered Address

Post Office Ltd, 148 Old Street, London, EC1V 9HQ

Audit, Risk and Compliance Committee

The Audit, Risk and Compliance Committee is made up of five Non-Executive Directors and is chaired by Alasdair Marnoch. They consider Post Office Limited’s financial reporting, including accounting policies and internal financial controls. It looks at the levels of risk which exist within the Post Office and the steps taken to mitigate those risks.

A second major responsibility has been to promote the development of a risk management framework suited to the complex nature of the Post Office business. This will take some time, and is a key focus area for the coming year. The development of risk management and control procedures and the establishment of a full internal audit programme are areas of high priority.

It will consider financial controls alongside the financial audit work conducted by the External Auditors, (E&Y) and the business wide risk and controls assurance work conducted by Internal Audit.

Nominations Committee

The Nominations Committee is made up of three Non-Executive Directors and is chairedby Alice Perkins, the Chairman. The primary role of this committee is to recommend to the Board any changes in Board membership and manage the process for recruiting and replacing directors. The committee will keep under review the balance of skills, experience and diversity available within the Board and each of the Board sub-committees. The Nominations Committee will also oversee the process for Board and committee performance evaluation, and monitor talent and diversity. The Chief Executive may attend meetings, at the invitation of the Chairman, to discuss matters relating to the talent and diversity policies.

Pensions Committee

The Pensions Committee is made up of two Non-Executive Directors and one Executive Director and is chaired by Virginia Holmes. The pensions’ solution, adopted in April 2012, saw a substantial transfer of assets from the Royal Mail Pension Plan (RMPP) to the government, in return for the government assuming the obligations for past service liabilities. The transfer was made possible following European Union approval for UK government state aid. As part of the solution, the pension fund was sectionalised, with the Post Office assuming responsibility for that part of the pension fund that relates to Post Office employees and pensioners.

Mutualisation Sub-Committee

The Mutualisation Sub-Committee is chaired by Alice Perkins, the Chairman of the Post Office and its membership is the same as that of the full Board. It met for the first time on 4 July 2012, the week in which the government published the response to its consultation ‘Building a Mutual Post Office’. The committee is responsible for ensuring that the work to develop proposals for the mutualisation of Post Office Limited is provided with strategic direction, involves the appropriate level of stakeholder involvement and has adequate support.