Our leadership

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Post Office Limited’s Board of Directors is chaired  by Tim Parker. As Non-Executive Chairman he is independent both of the executive management of Post Office Limited and of its shareholder, The Board comprises the Chairman, four other Non-Executive Directors and two Executive Directors.

Tim Franklin - Non-Executive Director

Tim Parker - Chairman

Tim joined the Board of Post Office Limited in October 2015. His career covers a wide range of retail compaines. In 1996 he was appointed CEO of Clarkes shoes and after six years of reorganising the company and bringing it up to date with the latest designs, the profitability of the footwear company improved by 150% and record results were posted in 2002

In 2002 he moved to Kwik-fit and backed by CVC national partners was able to complete a £340 million Management buy in from ford. Operating profits increased by 250% in a two year period after major restructuring of the business.

In 2008 he spent a short time as the first deputy mayor of London working along side Boris Johnson.

In late 2008 he became the non-executive chairman of Samsonite Corporation and by the beginning of 2009 also CEO. Despite being hit by global credit crisis which led to a sharp decline in profits, after investments in products and marketing and extensive restructuring, the company remerged stronger and achieved record results of $250 million in 2011.  Also in this year the company was listed on the Hong Kong stock exchange.

Tim Franklin - Non-Executive Director

Tim Franklin - Non-executive Director

Tim Franklin joined the Board of Post Office Limited as a Non-Executive Director on 19 September 2012. Tim’s executive career spans both building societies and banking. Prior to his board roles in the mutual sector, he was Director of Customer Programmes and Loyalty and Managing Director of Savings at Barclays.Tim’s experience extends across the private and public sectors too. He is Senior Independent Director at HM Land Registry where he chairs the Audit Committee and was previously on the Boards of Reclaim Fund Limited, Mutual Plus Limited and the Link Cash Machines Network.

Virginia Holmes - Non-Executive Director (Chairman of Pensions Sub-Committee)

Virginia Holmes - Non-Executive Director (Chairman of Pensions Sub-Committee, Chairman of the Financial Services Sub-Committee)

Virginia brings to the Board extensive knowledge of the financial services industry, including both investment management and banking. Her experience includes serving as Chief Executive of AXA Investment Managers UK and more than a decade with the Barclays Bank Group, where she ultimately served as Managing Director of Barclays Bank Trust Company. Virginia is currently the Chair of USS Investment Management Limited and serves on the boards of the Alberta Investment Management Corporation in Canada, Standard Life Investment Holdings Limited and the Investor Forum CIC. She also sits on the Zurich UK Life Independent Governance Committee.

Richard Callard (Non-Executive Director)

Richard Callard – Non-Executive Director

Richard Callard is the representative of the Department for Business, Innovation and Skills (BIS) on the Post Office Limited Board, and is an Executive Director at the Shareholder Executive (ShEx) in BISRichard is a Chartered Accountant by background and joined ShEx from Deloitte corporate finance in 2007, where he advised the public and private sector on public private partnerships and other infrastructure and project finance deals. In addition to his role on the Board of Post Office Limited, Richard leads the Post Office and Green Investment Bank shareholder teams at BIS.

Ken McCall (Non-Executive Director)

Ken McCall – Non-Executive Director

Ken is the Chief Operating Officer of Europcar Groupe SA. In addition to his Management Board responsibilities, Ken is also Managing Director Europcar UK Group and is responsible for the performance and strategy of the UK Company and Group IT Services.

Prior to this he was Chief Executive of DHL Express UK & Ireland, where he was instrumental in achieving a full business turnaround and transformation; and a Chief Executive of TNT Asia, Middle East, African and Indian sub-continents spanning 20 directly managed countries.

He is a Non-Executive Director of Supergroup PLC, and member of their Audit Committee and Remuneration Committees..

Carla Stent(Non-Executive Director)

Carla Stent - Non-Executive Director

Carla, a qualified chartered accountant, has held a number of senior positions in banking, private equity and retail industries. She has had direct responsibility for corporate finance & post-merger integration, strategy, business operations, brand development & management and business transformation.

Carla has worked at Board level in several countries for organisations including Virgin Group, Barclays Bank PLC and the Thomas Cook Group.

She is a Non-Executive Director on the Boards and sub committees of JPM Morgan Elect plc, Marex Spectron Limited, Christian Aid and Power to Change Trust (which she also Chairs). ​

Paula Vennells – Chief Executive

Paula Vennells – Chief Executive

Paula has worked for Post Office Limited since 2007 in a number of senior roles including Managing Director. She became Chief Executive on 1 April 2012. Previously Paula spent five years with Whitbread plc, latterly as Group Commercial Director. She began her career with Unilever and L’Oreal and held directorships in sales and marketing with a number of major retailers including Dixons Stores Group and Argos. She is currently a Non-Executive Director and Trustee for Hymns Ancient and Modern Group, a Trustee of Go ON UK and a member of the Future High Street Forum.

Alisdair Cameron - CFO

Alisdair Cameron - Chief Financial Officer

Alisdair became the Chief Financial Officer of Post Office in January 2015. He is also a Non-Executive Director on the Board of Oxford University Hospitals. From 2002 to 2014 Alisdair worked in a variety of roles for Centrica plc, a FTSE 100 company, including Director of Audit & Risk, Group Financial Controller, Finance Director of British Gas and Managing Director of British Gas Enterprise. Previously he was a partner with Arthur Andersen and served as a trustee of the e-Learning Foundation.

Alwen Lyons – Company Secretary

Alwen Lyons – Company Secretary

Alwen Lyons joined Royal Mail Group in 1984 as a graduate entrant and has worked at senior levels in both Royal Mail Group and Post Office Limited.She is a qualified accountant and in her career spanning more than 30 years with Royal Mail Group and Post Office Limited, she has worked in several areas of the business, including network, finance and marketing. Alwen became the Company Secretary in July 2011, after leading the project to separate Post Office Limited from Royal Mail Group. Alwen served as a trustee on the Royal Mail Pension Plan Board for 8 years and was Chair of the Audit and Risk Committee for 7 years.




Board responsibilities

The responsibilities of the Board include setting the company’s strategic aims, providing the leadership to put them into effect, supervising the management of the business and reporting to the shareholder. 

There are number Board committees which deal with specific topics requiring independent oversight including Audit, Risk and Compliance, Nominations of the Board, Pensions and Senior Remuneration.

Each Committee is chaired by a Non-Executive Director and operates within its own agreed, documented Terms of Reference.

If you are a Post Office customer and wish to contact us, please visit the Contact us page.

You can get information about the roles and responsibilities of the Board of Post Office Limited from the registered office or by email at POLBoard@postoffice.co.uk

Registered Address

Post Office Ltd, Finsbury Dials, 20 Finsbury Street, LONDON. EC2Y 9AQ

Group Executive

Paula Vennells – Chief Executive

Paula Vennells – Chief Executive

Paula has worked for Post Office Limited since 2007 in a number of senior roles including Managing Director. She became Chief Executive on 1 April 2012. Previously Paula spent five years with Whitbread plc latterly as Group Commercial Director. She began her career with Unilever and L’Oreal and held directorships in sales and marketing with a number of major retailers including Dixons Stores Group and Argos. She is currently a Non-Executive Director and Trustee for Hymns Ancient and Modern Group.

Alisdair Cameron – CFO

Alisdair Cameron – Chief Financial Officer

Alisdair became the Chief Financial Officer of Post Office in January 2015.  He is also a non-executive on the Board of Oxford University Hospitals. From 2002-14 Alisdair worked in a variety of roles for Centrica plc, a FTSE 100 company, including Director of Audit & Risk, Group Financial Controller, Finance Director of British Gas and Managing Director of British Gas Enterprise.  Previously he was a partner with Arthur Andersen and served as a trustee of the e-Learning Foundation

Martin George – Chief Marketing and Commercial Officer

Martin George – Chief Marketing and Commercial Officer

Martin George joined Post Office in September 2013. He is responsible for leading the Marketing, Mails, Telecoms, Government and Digital teams as well as taking the lead on the SME agenda.

Martin is a proven business leader with significant experience in brand marketing, commercial and general management; he is an accomplished marketing professional having worked in companies such as Boots, Cadbury, British Airways and BUPA.  He has held both senior executive and main Board roles.

Kevin Gilliland – Network & Sales Director

Kevin Gilliland – Network & Sales Director

Kevin joined Post Office Ltd over 30 years ago as a counter clerk and has gained significant experience in Sales and Account Management. Kevin also managed major partners of Post Office Ltd, including government departments and banks during the development of the initial Card Account and universal banking. More recently, Kevin had been leading the work on developing the Network Strategy and Operating Models.

Neil Hayward - Group People Director
Neil Hayward - Group People Director

Neil Hayward joined the Post Office in February 2014. Neil and his teams in Communications and Corporate Affairs, Human Resources, Industrial Relations and NFSP Engagement, lead on all aspects of the People and Engagement change agenda for the Post Office.

Before joining the Post Office, Neil held a variety of senior Executive level posts, with a focus on business transformation, people management and communications, in both the public and private sectors, within the UK as well as globally

David Hussey - Group Business Transformation Director
David Hussey - Group Business Transformation Director

After graduating in English Literature from Manchester and Sussex Universities, David began his career at Lloyds Bank in 1990 as a Management Trainee in their IT Division. Trained in project management, David undertook a number of IT Project and Programme Management roles before leading Lloyds TSB's global Year 2000 Programme. After a period as Future Payments Strategy Director and NED for BACS, David created and led a Group Continuous Improvement function, introducing Lean Sigma business improvement disciplines. From 2006, David worked in the Retail Bank leading a strategic initiative to transform the operational performance of the Branch Network. Following Lloyds' acquisition of HBOS, David was the Integration Director for Group Operations.

From 2011, David undertook a number of interim executive roles including Transformation Director for Consumer Distribution at RBS, Programme Director, Current Account at Virgin Money and Principle Consultant at Visa Europe. David joined the Post Office as Business Transformation Director in April 2015.​

Nick Kennett – Financial Services Director

Nick Kennett – Financial Services Director

Nick is an experienced financial services executive, and joined Post Office Ltd in July 2011. He was previously Managing Director of epay UK Limited, a specialist retail payments business, and spent three years in Singapore as General Manager Strategic Business Development of Visa International Asia Pacific. Nick lived for a number of years in Australia and, as Head of Retail Customer Services at the Commonwealth Bank of Australia, he was accountable for all the retail banking and financial services product and segment strategies.l.

Alwen Lyons - Company Secretary

Alwen Lyons - Company Secretary

Alwen Lyons joined the Post Office in 1984 as a graduate entrant and has worked at a senior level in several parts of the business including network, finance and marketing. Alwen spent eight and a half years as a Royal Mail Pension Trustee and was also the Chairman of the Pension Audit Committee. She is a qualified accountant and became the Company Secretary in July 2011, after leading the project to separate Post Office Limited from Royal Mail Group.

Jane MacLeod - General Counsel

Jane MacLeod – General Counsel

Jane joined the Post Office in January 2015 as General Counsel and is a member of the Post Office Group Executive. Educated at the Australian National University, Jane qualified as a solicitor in 1985 and has subsequently gained significant experience both in private practice and in-house in a variety of roles, most recently as General Counsel with Phoenix Group Holdings where she was a member of Group Executive Committee with responsibility for the Legal and Corporate Secretariat functions.  
Jane’s background is in corporate finance particularly in relation to financial services. Her responsibilities at the Post Office now include Legal, Governance, Risk & Internal Audit, and Information Security.

 

 

 

 

 

 

 

 

Executive Team

Members of the Group Executive plus the following people

Mark Davies

Mark Davies – Communications and Corporate Affairs Director

Mark joined Post Office as Communications Director in July 2012 after two years as Communications and Campaigns Director for the charity Rethink Mental Illness. Prior to that he spent five years as Special Adviser to the Rt Hon Jack Straw MP, working in the Foreign and Commonwealth Office, the House of Commons and the Ministry of Justice. He worked as Special Adviser to Baroness Amos, then Leader of the House of Lords, for 18 months in 2004-05. Mark began his career in journalism in 1990 and during 13 years as a reporter, writer and editor he worked for the Liverpool Echo, the Liverpool Daily Post, CNN and the BBC.​

Peter Markey

Peter Markey – Chief Marketing Officer

Pete Markey is Chief Marketing Officer and is responsible for all brand and marketing across the organisation covering the full breadth and depth of the Post Office’s product and service offering. Pete was previously RSA Insurance Group Chief Marketing Officer for three years and MORE TH>N Marketing Director and Head of Marketing prior to this. Previously Pete has worked in Onetel, the AA and British Gas. He is an experienced Director, having worked across a range of disciplines including marketing, sales, e-business, operations and strategy. Pete graduated from Southampton with a BA Hons in Corporate Communication and is a CIM Chartered Marketer. Pete has been awarded the DRUM, MI and Marketing Society Marketer of the Year awards. In 2009, he completed a 2 year MBA with Distinction at Ashridge Business School. In 2010, he was made a “Fellow” of the Marketing Society, and joined their Management Board. Pete has consistently appeared in Marketing Magazine’s annual “Power 100” feature as one of the leading marketers in his field.

Tom Wechsler

Tom Wechsler – Chief of Staff

Tom has worked for the Post Office since 2014, initially on the Complaint Review and Mediation Scheme and from June 2015 as Chief of Staff. Tom is a member of the Executive Team. He provides personal support to the Chief Executive and attends all the Chief Executive’s key meetings, ensures the Chief Executive and the Board are briefed on all current and future business opportunities and threats, prepares keynote presentations and speeches, conducts research in strategic areas and provides a full range of support to the Chief Executive in her executive and commercial functions.

Tom has over 18 years of experience in central government working predominantly in policy development and strategy but also in human resources.   Tom was most recently Head of Ministerial Group and Principal Private Secretary to the Secretary of State for Communities and Local Government.​

 

 

Registered Address

Post Office Ltd, Finsbury Dials, 20 Finsbury Street, LONDON. EC2Y 9AQ

Audit, Risk and Compliance Committee

The Audit, Risk and Compliance Committee is made up of four Non-Executive Directors and is chaired by Carla Stent.

They consider Post Office Limited’s financial reporting, including accounting policies and internal financial controls. It looks at the levels of risk which exist within the Post Office and the steps taken to mitigate those risks.

A second major responsibility has been to promote the development of a risk management framework suited to the complex nature of the Post Office business. This will take some time, and is a key focus area for the coming year. The development of risk management and control procedures and the establishment of a full internal audit programme are areas of high priority.

It will consider financial controls alongside the financial audit work conducted by the External Auditors, (E&Y) and the business wide risk and controls assurance work conducted by Internal Audit.

Nominations Committee

The Nominations Committee is made up of three Non-Executive Directors and is chaired by Tim Parker.

The primary role of this committee is to recommend to the Board any changes in Board membership and manage the process for recruiting and replacing directors. The committee will keep under review the balance of skills, experience and diversity available within the Board and each of the Board sub-committees. The Nominations Committee will also oversee the process for Board and committee performance evaluation, and monitor talent and diversity. The Chief Executive may attend meetings, at the invitation of the Chairman, to discuss matters relating to the talent and diversity policies.

Remuneration Committee

The Remuneration Committee is made up of three Non-Executive Directors and is chaired by Ken McCall.

The Remuneration Committee is responsible for making recommendations to Post Office’s shareholder on the remuneration of the Executive Directors in accordance with the Articles of Association. In doing so, it reviews the remuneration policy and packages of the most senior leadership team, being the roles which report directly to the Chief Executive.