Our leadership

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Post Office Limited’s Board of Directors is chaired  by Tim Parker. As Non-Executive Chairman he is independent both of the executive management of Post Office Limited and of its shareholder, The Board comprises the Chairman, four other Non-Executive Directors and two Executive Directors.

Tim Parker

Tim Parker - Independent Chairman Joined the Board 1 October 2015

[Chairman of the Nominations Committee and member of the Remuneration Committee]

Tim has been CEO of several well-known companies: Kenwood, Clarks, Kwik-Fit, the AA and Samsonite. He has served as a Non-Executive Director on a number of FTSE 100 companies: Legal and General, Alliance Boots and Compass Group, and has been a Board member of the Audit Commission and the South West Regional Development Agency. He has been an Industrial Partner at CVC Capital Partners.

Tim is the Executive Chairman of Samsonite Corporation and Non-Executive Chairman of the National Trust.

Ken McCall

Ken McCall – Senior Independent Director  Joined the Board 21 January 2016

[Chairman of Remuneration Committee and member of both the Audit, Risk and Compliance and the Nominations Committees]

Ken’s position with Europcar is Group Chief Operating Officer and Head of Global Operations.  Formerly, he was Chief Executive of DHL Express UK and Ireland, instrumental in achieving a full business turnaround and transformation.  Previous positions include Chief Executive of TNT Asia, Middle East, African and Indian sub-continents.  Ken has extensive experience in mails, logistics and business transformation.

Ken is a Non-Executive Director of Supergroup plc.

Paula Vennells

Paula Vennells – Chief Executive Joined the Board 18 October 2010

Paula has worked for Post Office Limited since 2007 in a number of senior roles, including Managing Director, becoming Chief Executive on 1 April 2012.  Prior to Post Office, Paula spent five years with Whitbread plc, latterly as Group Commercial Director.  She began her career with Unilever and L’Oreal and has held directorships in sales and marketing with a number of major retailers, including Dixons Stores Group and Argos.

Paula is a Non-Executive Director of Morrisons plc, a Trustee for the Hymns Ancient and Modern Group and a member of the Future High Street Forum.

Alisdair Cameron

Alisdair Cameron - Chief Finance & Operations Officer  Joined the Board 28 January 2015

Alisdair joined Post Office in January 2015.  Prior to this appointment, from 2002 to 2014 he worked in a variety of roles for Centrica plc, a FTSE 100 company, including Director of Audit and Risk, Group Financial Controller, Finance Director of British Gas and Managing Director of British Gas Enterprise.  Previously he was a partner with Deloitte and Arthur Anderson and served as a trustee of the e-Learning Foundation.

Alisdair is a Non-Executive Director of Dover Harbour Board and has just finished an 8 year term as a Non-Executive Director of Oxford University Hospitals NHS Foundation Trust.

Richard Callard

Richard Callard – Non-Executive Director Joined the Board 26 March 2014

[Member of the Audit, Risk and Compliance Committee]

Richard is appointed to the Board as the representative of the Department for Business, Innovation and Skills (BIS).  He is an Executive Director at UK Government Investments (UKGI) and has a wealth of public sector and government experience.  A Chartered Accountant by background, he joined government from Deloitte corporate finance in 2009, where he had advised the public and private sector on public private partnerships and other infrastructure and project finance deals.

Richard leads the Post Office and Green Investment Bank shareholder teams at UKGI

Tim Franklin

Tim Franklin - Non-executive Director Joined the Board 19 September 2012

[Member of the Audit, Risk and Compliance Committee and Chairman of the Post Office Advisory Council]

Tim’s executive career spans both building societies and banking, including roles with Barclays as Director of Customer Programmes and Loyalty and Managing Director of Barclays Savings.  In his executive and non-executive roles, which include Link Cash Machines Network and Mutual Plus Limited, Tim has gained considerable in-depth experience in financial services, IT and business transformation.

Tim is currently Interim Chairman and Senior Independent Director at HM Land Registry, where he chairs the Audit Committee. 

Virginia Holmes

Virginia Holmes - Non-Executive Director Joined the Board 4 April 2012

[Member of both the Nominations and the Remuneration Committees]

Virginia brings to the Board extensive knowledge of the financial services industry, including both investment management and banking.  Her experience in financial services and in business transformation was gained while serving as Chief Executive of AXA Investment Managers UK and in more than a decade with the Barclays Bank Group.

Virginia chairs USS Investment Management Limited and the British Airways pension plans, is on the Boards of Alberta Investment Management Corporation and Investor Forum CIC and sits on the Zurich UK Life Independent Governance Committee.

Carla Stent

Carla Stent - Non-Executive Director Joined the Board 21 January 2016

(Chairman of Audit, Risk and Compliance Committee)

Carla, a qualified Chartered Accountant, has held a number of senior positions in banking, private equity and in retail industries.  She has had direct responsibility for corporate finance and post-merger integration, strategy, business operations, brand development and management and business transformation.  Carla has worked at Board level for organisations including Barclays Bank plc and Virgin Group and was a Non-Executive Director of Christian Aid.

Carla is a Non-Executive Director of JPM Morgan Elect plc, Marex Spectron Limited and Power to Change Trust (which she also chairs). ​

Alwen Lyons

Alwen Lyons – Company Secretary Appointed as Company Secretary 4 July 2011

Alwen joined Royal Mail Group in 1984 as a graduate and has worked at senior levels in both Royal Mail Group and Post Office Limited.  She is a qualified accountant and in her career spanning more than 30 years with the two organisations she has worked in several areas of the business, including network, finance and marketing.  Alwen was appointed Company Secretary in July 2011 after leading the project to separate Post Office Limited from Royal Mail Group.

Board responsibilities

The responsibilities of the Board include setting the company’s strategic aims, providing the leadership to put them into effect, supervising the management of the business and reporting to the shareholder. 

There are number Board committees which deal with specific topics requiring independent oversight including Audit, Risk and Compliance, Nominations of the Board, Pensions and Senior Remuneration.

Each Committee is chaired by a Non-Executive Director and operates within its own agreed, documented Terms of Reference.

If you are a Post Office customer and wish to contact us, please visit the Contact us page.

You can get information about the roles and responsibilities of the Board of Post Office Limited from the registered office or by email at POLBoard@postoffice.co.uk

Registered Address

Post Office Ltd, Finsbury Dials, 20 Finsbury Street, LONDON. EC2Y 9AQ

 

Group Executive

Paula Vennells – Chief Executive

Paula Vennells – Group Chief Executive

Paula has worked for Post Office Limited since 2007 in a number of senior roles, including Managing Director, becoming Chief Executive on 1 April 2012.  Prior to Post Office, Paula spent five years with Whitbread plc, latterly as Group Commercial Director.  She began her career with Unilever and L’Oreal and has held directorships in sales and marketing with a number of major retailers, including Dixons Stores Group and Argos.

Paula is a Non-Executive Director of Morrisons plc, a Trustee for the Hymns Ancient and Modern Group and a member of the Future High Street Forum.

Alisdair Cameron – CFO

Alisdair Cameron – Chief Finance and Operations Officer

Alisdair joined Post Office in January 2015.  Prior to this appointment, from 2002 to 2014 he worked in a variety of roles for Centrica plc, a FTSE 100 company, including Director of Audit and Risk, Group Financial Controller, Finance Director of British Gas and Managing Director of British Gas Enterprise.  Previously he was a partner with Deloitte and Arthur Anderson and served as a trustee of the e-Learning Foundation.

Alisdair is a Non-Executive Director of Dover Harbour Board and has just finished an 8 year term as a Non-Executive Director of Oxford University Hospitals NHS Foundation Trust.

Kevin Gilliland – Network & Sales Director

Kevin Gilliland OBE – Chief Executive | Retail

Kevin joined Post Office Ltd over 30 years ago as a counter clerk and has gained significant experience in Sales and Account Management. Kevin also managed major partners of Post Office Ltd, including government departments and banks during the development of the initial Card Account and banking access at post offices. For the past 5 years Kevin has been the network and sales director responsible for the operation of the 11500 branch network including the network transformation programme that has seen more than 7000 modernise and offering  longer opening hours. In November 2016, Kevin was appointed as Chief Executive Retail responsible for supporting Post Offices to become simpler to run and creating and distributing market-leading products that customers want in mails, government services and payments

Kevin Gilliland – Network & Sales Director

Rob Houghton – Group Chief Information Officer

Rob is an experienced Change and IT professional, and joined Post Office Ltd as Group CIO in May 2016. Prior to Post Office, Rob held a variety of IT leadership roles within Aviva globally. He lived and worked in the US for four years as North American CIO, was the Asia/ Europe CIO and latterly was the UK Life CIO managing the Friends Life/ Aviva integration and subsequent IT organisation. Robs first role was as a software engineer in BT and then he joined consulting and outsourcing firm CSC, where he operated extensively across Middle East and Africa. 

Nick Kennett – Financial Services Director

Nick Kennett – Chief Executive | Financial Services & Telecoms

Nick is an experienced financial services executive, and joined Post Office Ltd in July 2011. He was previously Managing Director of epay UK Limited, a specialist retail payments business, and spent three years in Singapore as General Manager Strategic Business Development of Visa International Asia Pacific. Nick lived for a number of years in Australia and, as Head of Retail Customer Services at the Commonwealth Bank of Australia, he was accountable for all the retail banking and financial services product and segment strategies.

Martin Kirke – HR Director

Martin Kirke – Group HR Director

Martin was promoted to be HR Director for the Post Office in November 2016 having joined in March as 2016 to head the engagement and Industrial Relations. He previously held HR and Change Director roles at Ericsson, Serco and BP where he was HR Global Operations Director for Europe, Middle East, Africa and Asia-Pacifc. Martin has previously held non-executive director roles and has experience outside HR as a General Manager in Telecoms services.

Alwen Lyons - Company Secretary

Alwen Lyons - Company Secretary

Alwen Lyons joined the Post Office in 1984 as a graduate entrant and has worked at a senior level in several parts of the business including network, finance and marketing. Alwen spent eight and a half years as a Royal Mail Pension Trustee and was also the Chairman of the Pension Audit Committee. She is a qualified accountant and became the Company Secretary in July 2011, after leading the project to separate Post Office Limited from Royal Mail Group.

Jane MacLeod - General Counsel

Jane MacLeod – Group Legal, Risk & Governance Director

Jane joined the Post Office in January 2015 as General Counsel and is a member of the Post Office Group Executive. Educated at the Australian National University, Jane qualified as a solicitor in 1985 and has subsequently gained significant experience both in private practice and in-house in a variety of roles, most recently as General Counsel with Phoenix Group Holdings where she was a member of Group Executive Committee with responsibility for the Legal and Corporate Secretariat functions.  
Jane’s background is in corporate finance particularly in relation to financial services. Her responsibilities at the Post Office now include Legal, Governance, Risk & Internal Audit, and Information Security.

 

 

 

 

 

 

 

 

 

Registered Address

Post Office Ltd, Finsbury Dials, 20 Finsbury Street, LONDON. EC2Y 9AQ

Audit, Risk and Compliance Committee

The Audit, Risk and Compliance Committee is made up of four Non-Executive Directors and is chaired by Carla Stent.

They consider Post Office Limited’s financial reporting, including accounting policies and internal financial controls. It looks at the levels of risk which exist within the Post Office and the steps taken to mitigate those risks.

A second major responsibility has been to promote the development of a risk management framework suited to the complex nature of the Post Office business. This will take some time, and is a key focus area for the coming year. The development of risk management and control procedures and the establishment of a full internal audit programme are areas of high priority.

It will consider financial controls alongside the financial audit work conducted by the External Auditors, (E&Y) and the business wide risk and controls assurance work conducted by Internal Audit.

Nominations Committee

The Nominations Committee is made up of three Non-Executive Directors and is chaired by Tim Parker.

The primary role of this committee is to recommend to the Board any changes in Board membership and manage the process for recruiting and replacing directors. The committee will keep under review the balance of skills, experience and diversity available within the Board and each of the Board sub-committees. The Nominations Committee will also oversee the process for Board and committee performance evaluation, and monitor talent and diversity. The Chief Executive may attend meetings, at the invitation of the Chairman, to discuss matters relating to the talent and diversity policies.

Remuneration Committee

The Remuneration Committee is made up of three Non-Executive Directors and is chaired by Ken McCall.

The Remuneration Committee is responsible for making recommendations to Post Office’s shareholder on the remuneration of the Executive Directors in accordance with the Articles of Association. In doing so, it reviews the remuneration policy and packages of the most senior leadership team, being the roles which report directly to the Chief Executive.