Our values


Care is the cornerstone of our business. It means valuing people and their time; making it personal; listening and understanding; being guided by our conscience and expertise; and keeping our word. In short, it means doing right by people, whether they’re our customers, colleagues or partners. This is what sets us apart and gives us our competitive edge.


Challenge conventions, challenge complexity, challenge competitors, challenge on behalf of our customers, challenge each other, challenge yourself. We've been passed the baton of this great institution. It's up to every one of us to drive it forward and create change for a successful future.


We don’t just work for the Post Office, we’re part of it and we’re all responsible for its commercial success. The road ahead is exciting, but not easy. If each and every one of us invests all our energy, creativity and passion we can achieve amazing things.


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An image of a Post Office employee