Post Office Advisory Council
The Post Office is a commercial business with a public purpose. As we develop and grow our business we need to listen and learn from all those with an interest in the Post Office. Central to this will be a new body, the Post Office Advisory Council.
The aim of the Council will be to provide a new way for people to engage with the Post Office on matters of mutual interest. It will provide a new and innovative forum through which ideas can be shared and feedback sought, enabling the Post Office to learn from a rich variety of stakeholder insights and experience and offering those with an interest in the Post Office a new avenue through which to engage.
Meet the council
Elizabeth is a retired Customer Service Manager with the Nationwide Building Society. She also served as a National Executive Officer and Individual Cases Officer for the Nationwide Group Staff Union. Since retiring Elizabeth has served as a member and Chair of the Independent Monitoring Board at the local prison. She is currently a serving member of the local parish council looking to enhance local services in the rural community. Elizabeth initiated and led the Parish Volunteer Litter Picking Group.
Elizabeth enjoys reading, keep fit and travel and is interested in technological innovations meeting new people.
Theo Bertram is Head of Public Policy and Government Relations at Google UK. Prior to joining Google in 2011, Theo was Head of Public Affairs at Telefonica O2. Between 2006 and 2010, he was a Special Adviser to the Prime Minister for both Tony Blair and Gordon Brown and was Head of the Research and Information Unit at 10 Downing Street. He also holds a PhD on Samuel Beckett.
Marcus was born and grew up in Liverpool. After graduating from Cambridge University with a degree in History he worked for a large advertising agency on campaigns for Radox, Santander and Boots. He then joined Unilever as a graduate trainee in their Marketing function, and is currently the Brand Manager for Dove Men+Care. Outside of work Marcus likes to go out with friends, visit art galleries, and go running.
Tim has a background in rural retailing and has worked for a FMCG wholesaler before spending some time working for Community First where his work involved managing successful support, advisory and training programmes tailored for rural retailers and postmasters across the south west. Tim has a wide range of experience with both independent and community retail coupled with an extensive knowledge of issues faced by both rural communities.
Pardeep is Head of Digital Marketing at E.ON where she manages a team of 32 and will be growing the team to 50 this year. Pardeep’s team manage the E.ON website, mobile app and email campaigns, as well as digital marketing including social, paid activity and working with third parties.
Prior to joining E.ON, Pardeep worked in retail and financial services, always in marketing, and moved into digital during its infancy.
Pradeep lives in Leicestershire, with her husband and 2 children. She enjoys running and spending time with family
Chris is an Area Manager for a high street chain and has worked for them for over 20 years, holding a variety of positions in Yorkshire, Greater Manchester and North Wales. Chris sits on Community Pharmacy Wales, supporting the interests of community pharmacy in Wales.
Chris enjoys eating out, reading, walking and travel, his passion being Italy. Chris’ background means that he has spent many holidays exploring the country and it's fine food and wine! Chris is excited to be part of the Post Office Advisory Council and looks forward to working with the council members to shape the future of the Post Office.
Tim Franklin (Chair)
Tim Franklin joined the Board of Post Office Limited as a Non-Executive Director on 19 September 2012. He has 30 years experience working at board level in a variety of financial services businesses in both the mutual and private sectors.
David is the Chief Executive of three Chambers of Commerce, an Industrial Professor at East Kent College and a Director of Academy FM, Dover People's Port Trust and Thames Capital Ltd. He is Chairman of British Bangladesh Bridge Ltd, the National War Memorial and East Kent Business Advice Clinic. He sits on the board of a variety of community organisations and private companies in different sectors of the economy. David has visited over 40 countries and believes passionately in learning from best practice wherever it is found in the world.
Rebecca Glenapp launched LUX FIX with Alice Hastings-Bass in the summer of 2012. Rebecca started her career in strategy consulting before leaving to work in business development for digital start-ups for several years. The aim behind LUX FIX was to build a business that offered an alternative to mass-market brands, working with independent designers who provide the quality in materials and design without the normal "designer" price tag. They now have over 150 designers on the site and have launched e-shops for the Telegraph, Independent and Evening Standard fashion teams..
Farida has been working with Post Office Ltd for 18 years in a variety of different roles and has seen the business adapt to the changing needs of its customers. Farida’s experience includes working as a counter clerk at Crown branches, supporting teams in the agency network, working with payment services on tenders for energy and water utilities and is now the Quotes Advisor on the Network Transformation Programme. Farida feels that Post Office has a pivotal and progressive role in each and every community it serves, and that meeting our customers’ needs is a critical part of that.
Nilesh Joshi, is the National Executive Officer of the National Federation of Subpostmasters. He has been an active member of the Federation for the last 15 years and joined the executive team after taking various roles at branch and regional level.
Nilesh started his career as a mechanical engineer but found that handling cold metal in a cold factory in winter months wasn't for him! After being offered a part time job in retail, Nilesh discovered that he really enjoyed dealing with the public and joined the Post Office full time before going on to manage his own branch and start his own business.
In November 1990, Nilesh became the postmaster of the Forest Hill Road branch in East Dulwich, which he still runs. In 2009 the branch won the Asian Trader Independent Retailer of the year.
Marc is the Chair of the British Youth Council, a national youth campaigning charity, and is a researcher at the Institute for Government, a cross-party think tank helping to improve the effectiveness of government. Having grown up in Somerset and attended his local community school and FE college, Marc studied Politics, Philosophy and Economics at the University of Oxford, graduating in 2010. He served on the Post Office's Stakeholder Forum from October 2011 to December 2013, looking at how the Post Office defines its public purpose as an organisation.
Ben Lucas has a background as Chair of Public Services at the RSA. He is a public policy and communications entrepreneur and has worked at the heart of the public policy world for over three decades. He was previously founding Director of the 2020 Public Services Trust. He began his working life as the research officer for the construction union, UCATT; before becoming Jack Straw’s adviser during the mid-1990s. Following this, he co-founded and became Managing Director of LLM Communications, which became the leading independent public affairs advisory firm in the UK. Ben is a founding Trustee of the think tank, New Local Government Network, and an adviser to the Joseph Rowntree Foundation.
Ismail has around twenty years experience as a postmaster and over the years has built a strong rapport with the local community and businesses. Ismail’s efforts were acknowledged when he was one of finalist for the Royal Mail Chair excellent award in 2009.
More recently, his Post Office obtained funding from the Post Office Community Enterprise Fund. Ismail is an active community worker and has been a volunteer for numerous charities. He has served his local primary school as a school governor for ten years. During 2007-2009 Ismail was a committee member for Batley town retail association and in 2009 he was appointed on the Board of Trustees for West Yorkshire Youth Association.
Ismail is a keen sportsman with a great passion for cricket and football. He shares this passion with youngsters by coaching football.
Andrew started his career in management consultancy, before specialising in corporate communications working for BAA, the world’s largest airports company, and then at Cadbury, the global confectionery brand. Andrew joined the John Lewis Partnership in 2010.
Brian Scott is the Unite Officer for the CMA Sector of Unite. His responsibilities are for all Unite members in the postal sector. Other areas for which Brian is responsible are the European Social Dialogue and the Uni-Europa Postal Committee.
Brian has been a member of the Labour Party for over 30 years and is currently chair of the Tywford branch. He joined the Post Office in 1974 and worked in BT for a number of years before taking on his current role. He was a member of the CMA Executive Council from 1984 to 1991 and held the position of National Vice-Chair for three years and was Chairman of the Telecom Executive Committee for 4 years during this period. He was made a National Honorary Member of the CMA in 1992.
Lynn is a full time union representative for the Communication Workers Union. The various positions she has held includes Area Health and Safety, Industrial relations Area Representative and Territorial Chair of the Southern Territory. She has been involved in various joint working programmes including several National Duty reviews and a new way of working trial which had staff engagement, customer satisfaction and increased income at the heart of the pilot.
Lynn has been elected onto the Postal Executive of the CWU, the first woman from Post Office to hold this position
Nicholas is an NHS Consultant Cancer Specialist working in North Wales as a Professor of Cancer Studies at the University of Bangor. Nicholas has worked in North Wales for the past 21 years having previously trained in Southampton, Birmingham and Oxford. Within the University of Bangor he works to develop research that will improve the care of future cancer patients. Previously Nicholas has been Lead Cancer Clinician for North Wales Cancer Network and Chair of the Welsh Forum of Local Negotiating Committees. He is involved with a number of charitable groups including those that raise funds to help local cancer services in North Wales and with the Northwest Cancer Research Fund based in Liverpool.
Nicholas is interested in running and cycling, is an amateur DJ and a regular attender of music festivals. He believes in social solidarity and access for all to basic social, financial, employment and health opportunities.
Kevin is a lifelong retailer with a passion for innovation and meeting the ever-changing needs of customers. He currently works for One Stop Stores Ltd overseeing Retail Projects, Store Productivity and Services.
He has been involved with the Post Office Network Transformation programme since the days of Post Office Essentials and has led the conversion of over 100 branches to the new Local and Mains models. When he isn’t in a shop or a Post Office, he spends his time enjoying music concerts, playing with the latest technology and supporting Manchester United.
Donna joined the Post Office in 2004 as a counter clerk and has worked in various roles in the Crown Network before becoming Branch Manager 6 years ago. As one of the lead Branch Managers in the region, Donna’s input is well sought after to support decision making for the region. Previously Donna has worked with First Friday and has been influential on all aspects of the Crown Leadership Excellence Programme which has underpinned the whole vision strategy.