Supporting our Postmasters


Post Office has launched a claims scheme for postmasters who believe they have experienced shortfalls related to previous versions of its computer system Horizon.

The Historical Shortfall Scheme launch follows the agreed settlement late last year of group litigation between Post Office and 555 mainly former postmasters.

During the court proceedings the current version of Horizon, an electronic point of sale system, was found to be robust relative to comparable systems, but the Court highlighted issues regarding previous versions that had the potential to affect branch accounting.

Nick Read, Group CEO, said: “We are resolving past events fairly where we got things wrong. The launch of this scheme is an important milestone that demonstrates a more open and transparent relationship with postmasters and offers redress for those who may have experienced shortfalls related to previous versions of the computer system Horizon.”

The scheme opened on 1 May 2020 to both current and former postmasters, who have until 14 August 2020 to apply. An independent advisory panel will assess claims.

Full information for potential applicants is available here.

Since its opening, the total number of applications to the Historical Shortfall Scheme as of 9am on Wednesday 5 August 2020 is 1,155. This figure will be updated weekly, from 9am each Thursday, on this site.

An Freedom of Information response regarding the group litigation settlement can be found here.