Who we are

At Post Office, we aspire to be at the very heart of customers’ choice by becoming the most trusted provider of essential services to every person in the land.

We’re the UK's largest retail network and the largest financial services chain in the UK with more branches than all of the UK’s banks and building societies put together. We also have growing direct channels such as contact centres and online - meaning we’re there for more customers, in more ways.

We are proud to have:

  • Over 370 years of service
  • More than 170 products and services
  • Over 11,500 Post Office branches nationwide run by local people
  • Over 17 million customer visits & 47 million transactions per week

At the time of writing there are 283 directly managed branches, run by Post Office. The remaining branches are managed on an agency basis either by subpostmasters or partners. Some of our partners include Tesco and WHSmith.

Post Office and its partners offer over 170 products under four product pillars

  • Mails & Retail
  • Financial Services
  • Government Services
  • Telecoms

Our products and services are available through three main channels: our branches, call centres and online.

With a stable network, investment, modernisation and a drive to improve convenience and service for the customer, the Post Office is moving forward. We are now a growth business building on our core asset of a nationwide network of branches, run by local, trusted people, together with enhancing our online and direct channels.

 

 

tag image: 
An image of a Post Office customer