Response to Mr Bates vs The Post Office

On Tuesday evening (16 January), Post Office CEO Nick Read held a livestream event with Postmasters to express his recognition that this had been an incredibly challenging period for Postmasters following the airing of the Mr Bates vs the Post Office drama and to enable postmasters to ask any questions directly. Around 2,000 Postmasters joined the livestream. Nick Read thanked Postmasters for their continued hard work and reiterated that Postmasters are the Post Office brand – the heartbeat of the business.

You can read Nick Read's note to Postmasters following the Livestream event here.

You can watch Nick Read's introductory speech to Postmasters at the livestream event here:

You can watch a virtual Q&A session between Nick Read, senior Post Office executives and Postmasters here:


ITV broadcast a four-part series “Mr Bates v The Post Office" between 1 and 4 January 2024. The drama portrayed some deeply personal and moving accounts of the effect of these events on former postmasters and their families, highlighting once more the human costs of this scandal.

A statutory Inquiry, chaired by Sir Wyn Williams, is examining every aspect of the scandal. Post Office shares fully the aims of the Inquiry to establish what went wrong and why, so that such events can never happen again.

In this short video, Post Office Chief Executive, Nick Read, welcomes the drama and encourages those who have been affected to seek redress if they have not already done so.

We urge anyone affected who has yet to come forward to claim compensation to do so and we also strongly encourage anyone who believes they were wrongly convicted of an offence to consider an appeal.

  • If you want to know more about claiming compensation, please click here.

  • If you want more information about assistance with appealing your conviction, please click here.

  • If you are a former Postmaster and want to know more about the Horizon Shortfall Scheme, please click here.

  • If you want to know more about the Public Inquiry, please click here.

  • The ITV drama features very upsetting scenes concerning Postmasters affected by the scandal. Samaritans is available round the clock, every day to help people who are struggling to cope for any reason.