Purpose & Strategy

Our purpose is simple: to keep people and businesses connected. We’re a trusted network that supports local economies and provides access to essential services.

From everyday essentials to financial services, we’re transforming to meet changing needs while staying true to our role in communities across the UK. 

Post Office Transformation →

Discover our five-year plan to deliver a New Deal for Postmasters and create a digitally enabled, sustainable business. Read more about our transformation strategy.

Access to Cash →

Cash remains essential for millions. Learn how we’re safeguarding access through Banking Framework 4 and supporting local businesses. Explore our commitment to cash services.

Part and Parcel of Life →

Post Office contributes £4.7 billion to the UK economy every year and supports 50,000 jobs. Find out why we’re an anchor for communities and a driver of growth.
See the full economic and social impact report.

Our Research →

From tipping habits to the role of cash, our research uncovers trends shaping communities and the economy. Explore our latest insights and reports.

Sustainability →

We manage our business to deliver a low-carbon and zero waste future and to empower our customers, postmasters, and the communities we serve. Find out about our commitment.