The Horizon IT Scandal

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We sincerely apologise to everyone affected by the impact of the Horizon IT scandal on their lives.
Support and resources for victims can be found here, along with information and data on financial redress.

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Response to Mr Bates vs The Post Office

Post Office Chief Executive, Nick Read, welcomes the ITV drama "Mr Bates v The Post Office" and encourages those who have been affected to seek redress if they have not already done so.

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Introduction from our CEO

Current Post Office CEO, Nick Read, shares his own view and outlines how Post Office is responding to past failures, in rebuilding trust with Postmasters and driving change throughout the entire organisation.

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Context

Find out more about the background to the Horizon IT Scandal.

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Supporting victims

Assistance for appealing convictions

Find out what we are doing to provide support and assistance to those who have suffered.

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Financial Redress

Providing appropriate redress for past events is a priority for Post Office. Here you will find details of the various schemes.

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Financial Redress Schemes explained

We have created a short video to explain the various schemes.

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FAQs

Frequently asked questions about the Post Office Horizon IT Scandal.

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Timeline of key events relevant to Horizon IT Scandal

Here is our timeline of the key events relating to the Horizon IT Scandal.

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Improving our systems and processes

We want our Postmasters to know that we have learned from past mistakes and see the benefits of changes we are making following the judgments in the civil and criminal courts.

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Changing our culture

We want our Postmasters to know that we have learned from past mistakes and see the benefits of changes we are making following the judgments in the civil and criminal courts.

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