We are deeply sorry for the pain which has been suffered by so many people, their families and friends throughout the Horizon IT Scandal. Post Office has a 360-year history of public service and we want to secure our future by learning from past mistakes, earning back trust and moving forward for the benefit of postmasters, customers and communities across the UK.
Support and resources for victims can be found here, along with information and data on financial redress.
A message from interim Post Office Chair Nigel Railton
As we await the publication of the Inquiry’s final report, I want to re-iterate profound apologies to victims of the appalling Horizon IT scandal.
Assistance for appealing convictions
Find out what we are doing to provide support and assistance to those who have suffered.
Horizon Shortfall Scheme: information and data
Post Office is taking determined action to pay full, fair and final financial redress for victims of the Horizon Scandal. We must address the past and put things right, as far as that is possible, so that people can move forward with their lives.
Overturned Convictions and financial redress: information on progress
The redress scheme for people with overturned convictions is no longer open for applications through Post Office. If you have an overturned Horizon-related conviction, you can apply to the Horizon Convictions Redress Scheme through the Department for Business and Trade.
Context
What has become known as the ‘Horizon IT Scandal’ involves a dispute, between Post Office and a group of Postmasters, which took place over many years. It primarily concerned the reliability of the Horizon computer system used in post offices and issues related to Postmasters’ contracts and the culture of Post Office at the time.
FAQs
We receive a large number of requests for information about the Horizon IT Scandal. These FAQs address the most common questions.
