We are deeply sorry for the pain which has been suffered by so many people, their families and friends throughout the Horizon IT Scandal.
Post Office has a long history of public service and we want to secure our future by learning from past mistakes, earning back trust and moving forward for the benefit of postmasters, customers and communities across the UK.
Support and resources for victims can be found here, along with information and data on financial redress.
We apologise unreservedly: a message from Post Office Chair Nigel Railton
The Inquiry has brought to life the devastating stories of those impacted by the Horizon Scandal. We apologise unreservedly for the suffering which Post Office caused to postmasters and their loved ones.
Post Office is changing
We are undertaking a programme of wholesale reform to ensure we learn from mistakes and move forward for the benefits of all postmasters.
Horizon Shortfall Scheme: information and data
Post Office is taking determined action to pay full and fair final financial redress for victims of the Horizon Scandal.
Financial redress for overturned convictions
The redress scheme for people with overturned convictions is no longer open for applications through Post Office. If you have an overturned Horizon-related conviction, you can apply to the Horizon Convictions Redress Scheme through the Department for Business and Trade.
Assistance for appealing convictions
Accessing support and assistance for those with Horizon-related convictions.
Context
The Horizon IT Scandal involves a dispute, between Post Office and a group of postmasters, which took place over many years. It primarily concerns the reliability of the Horizon computer system used in post offices, issues related to postmasters’ contracts, and the culture of Post Office at the time.
