Post Office has published its first Group Strategic Plan setting out a long-term plan for the business.
The Group Strategic Plan 2030 sets out the Post Office’s long-term vision to deliver a thriving, trusted and financially sustainable business that continues to serve communities across the UK. It provides a clear roadmap for how the organisation will adapt to changing customer needs, modernise its operations, and strengthen its role as a provider of essential services, while maintaining its social purpose and support for high streets and local economies.
At its core, the plan brings together a series of transformational changes designed to improve the commercial offer, reshape and strengthen the network, modernise technology, and rebuild trust with postmasters, customers and government. Through these changes, the Post Office aims to deliver sustainable growth, increase postmaster remuneration, and create a simpler, more efficient organisation that is better equipped to meet the needs of communities now and in the future.