Post Office Chairman, Nigel Railton, and CEO, Neil Brocklehurst, set out a five-year transformation plan to deliver a ‘New Deal for Postmasters’.
At our postmaster conference in March 2025, Post Office Chairman, Nigel Railton, and CEO, Neil Brocklehurst, set out a five-year transformation plan to deliver a ‘New Deal for Postmasters’.
Transformation Plan
Our Transformation Plan has three core ambitions for 2030:
- to transform our proposition to postmasters by significantly improving their remuneration and revenue share
- to deliver an enhanced service for communities across the UK, by becoming the preferred platform for Government and businesses
- and to achieve lasting financial stability, so that we can continue to serve communities up and down the country and make decisions at pace.
We will deliver a digitally enabled, more sustainable business with better supported postmasters, products and services - so that postmasters and partners can continue their vital role supporting communities across the UK.
Five pillars of transformation
We will deliver our five-year transformation through a series of strategic projects, organised into five pillars:
- Strengthen our commercial offer
- Ensure network is fit-for-purpose
- Deliver a new operating model
- Transform technology & data
- Reset stakeholder relationships
Annual Business Plan
Each year, we will produce an Annual Business Plan to ensure everyone and every activity at Post Office is aligned.
This year is about building strong foundations to deliver change that benefits our postmasters, partners, customers, and shareholder. By March 2026, we will have the right building blocks in place to ensure our future success.
You can watch Nigel's keynote speech below:
You can watch Neil's keynote speech below: