Terms

A commercial business driven by a social purpose, we want to make sure we are as relevant tomorrow as we are today.

By using this website, you confirm that you accept these terms of use and that you agree to comply with them. If you do not agree to these Terms of Use, you must not use this website.

Post Office may revise these Terms of Use at any time by amending this page. Please check this page from time to time to take notice of any changes we made, as they are binding on you.

In these Terms of Use 'Post Office' means Post Office Ltd

Exclusions and limitations

The information on this website is provided on an ‘as is’ basis. To the fullest extent permitted by law, it:

(a) excludes all representations and warranties relating to this website and its contents, including in relation to any inaccuracies or omissions in this website; and

(b) excludes all liability for loss or damage arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised Post Office of the possibility of such potential loss) and indirect, consequential and incidental damages.

Content changes, accuracy of information and accessing the website

Post Office may make changes to the contents of this website at any time and without notice. Personalisation of the site based on user activity and preferences may change the appearance and contents of this website at any time.

Any of the content on this website may be out of date at any given time, and Post Office is under no obligation to update it. Post Office does not guarantee that this website, or any content on it, will be free from errors or omissions.

Some information on this website is taken from sources external to Post Office or is of a type that changes frequently. In particular, you should confirm offline the accuracy and currency of information before relying on it. Post Office does not necessarily share the opinions expressed or endorse the material appearing in external content published by it on this website.

This website is made available free of charge.

Post Office does not guarantee that this website , or any content on it, will always be available or uninterrupted. Access to this website is permitted on a temporary basis. Post Office may suspend, withdraw, discontinue or change all or any part of the website without notice. Post Office will not be liable to you if for any reason this website is unavailable at any time or for any period.

Trademark and copyright notices

Post Office and the Post Office logo are registered trademarks of Post Office Limited.

The names of Post Office goods and services featured on this website are trademarks of Post Office Limited or its related companies. All website design, text, graphics, the selection and arrangement thereof, and all software compilations, underlying source code, software (including applets) and all other material on this website are copyright Post Office Limited or their related companies or their licensors. 

Contracts

Nothing on this website constitutes an offer by Post Office to sell any goods or services. Subject to the customer terms and conditions of the relevant service, no contract will be formed until your order or application has been acknowledged and accepted by Post Office.

Links to this website

You may not create a link to any page of this website without Post Office’s prior written consent. If you do create a link to a page of this website you do so at your own risk, and the exclusions and limitations set out above will apply to your use of this website by linking to it.

Links from this website

Post Office does not monitor or review the content of other parties' websites that are linked to and from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by Post Office. Post Office is not the publisher of such opinions or material.

Availability of this website and our products and services

Unless otherwise stated, the products and services featured on this website are only available within the United Kingdom, or in relation to postings from the United Kingdom.

Post Office tries to ensure that your use of this website is uninterrupted and information transmitted over it is free of errors. However, due to external factors, this cannot be guaranteed. Access to this website may also be suspended or restricted for a period to allow for repairs, maintenance, or the introduction of new services from time to time. Post Office will try to limit the number and length of such periods as much as possible.

Software

Although Post Office uses reasonable endeavours to ensure that any software made available by it on this website is suitable for downloading, installation and use by third parties, all such software is provided ‘as is’ without any warranty. Specifically, and without limitation, Post Office does not warrant that any such software is virus free, without defects, Year 2000-compliant, compatible with other software or operating systems or suitable for any specific purpose. Post Office accepts no liability for any loss or damage caused by the downloading, installation or use of any such software, and the general exclusions and limitations above apply to such downloading, installation or use. Post Office does not however exclude liability for death or personal injury caused by its negligence. The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer that cannot be excluded or limited are affected.

Your use of this website

You are responsible for all electronic communications and content sent from your computer and you may use this website for lawful purposes only. You must not use this website in any way that causes, or is likely to cause, the website or access to it to be damaged or interrupted in any way.

You must not use this website for any of the following:

(a) for fraudulent purposes or in connection with a criminal offence;

(b) disseminating any unlawful, harassing, libellous, defamatory, racially offensive, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material;

(c) transmitting material containing any form of advertising or promotion for goods and services; or

(d) making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner.

You must not misuse this website by knowingly introducing viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to this website, the server on which our site is stored or any server, computer or database connected to this website. You must not attack this website via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing our identity to them. In the event of such a breach, your right to use the website will cease immediately.

General

These Terms of Use are governed by the laws of England and Wales. All disputes arising out of your access to this website are subject to the exclusive jurisdiction of the English and Welsh courts. If any of these Terms of Use are deemed invalid or unenforceable for any reason (including, but not limited to, the exclusions and limitations set out above) then the invalid or unenforceable provision will be severed from these Terms of Use and the remaining provisions will continue to apply.

Post Office Limited is registered in England and Wales. Registered Number 2154540. Registered Office: Finsbury Dials, 20 Finsbury Street, London, EC2Y 9AQ. VAT registration number: [GB172670502]

Privacy policy

We at Post Office Ltd take the security and privacy of our systems and our colleagues' data very seriously. We constantly review our systems and data to ensure the best possible service is provided to our customers and colleagues’. Parliament has created specific offences for unauthorised actions against computer systems and data. We will therefore investigate any such actions with a view to prosecuting and/or taking civil proceedings to recover damages against those responsible.

By using this website, you agree to the capture and use of your data in accordance with the terms and conditions laid out on this website,

We know that your privacy is very important to you. We make it our business for it to be as important to us.

We aim to be as clear as possible about how and why we use personal information about you. If your questions are not fully answered by the information below, please contact us using the details on the right, and we’ll be happy to help.

Our guiding privacy principles

Compliance with the Data Protection Act 1998 underlies all of our privacy practices. We also 

Why we collect personal information about you

To enhance or improve your user experience with us. When you indicate your content preferences, we may use this information to personalise the website or our communications with you to better meet your needs.

To keep your personal information secure.To minimise the risk of unauthorised access to your personal information, we use some of your personal information to authenticate your identity when using the website.

How we collect personal information about you

We collect personal information from you in a number of ways:

Directly from you. Sometimes we'll ask you for personal information about you, for example in our registration form.

From what you do on our website. This can show us which products or services you use most and least. We will use this information to personalise the website to better meet your needs.

Who sees your personal information?

The personal information we collect about you will be used within the Post Office Limited. 

How long do we keep your personal information?

How long we keep your personal information depends on the context in which you provided it and the content preferences you have expressed. In particular:

  • We will keep any personal information we need to provide you with any content you subscribe to for the period during which we provide that content to you.
  • We may keep your contact details for as long as we have your consent to send you email information.
  • We will keep other personal information about you if it is necessary for us to do so to comply with the law

Maintaining the personal information we hold for you

We aim to give you control over the personal information we hold about you. If you have registered on our website, you can see certain personal information you have provided to us through the website by accessing the My Profile page. You will need to login to your account in order to do this. You can also use this page to update this personal information, correct any inaccurate information and change the email preferences you have given us.

Alternatively, you can contact us and we will make the necessary changes.

You can request details of all the personal information we hold about you by contacting our Information Services Team. They will send you an application form which you should complete and return.

You can contact the team by writing to; Information Rights Team, Finsbury Dials, 20 Finsbury Street, London. EC2Y 9AQ.

Telephone: 08457 22 33 44.

Keeping your personal information secure

We take the security of your personal information seriously.

We've implemented technology and security policies, rules and measures to protect the personal information we have under our control, both on and offline, from improper access, use, alteration, destruction and loss.

Here are some of the ways we protect your personal information:

If you provide personal information to us online the transmission of that information to us is protected by SSL 128 bit session encryption.  Encryption is the process through which sensitive information is scrambled before it is transmitted so that it remains private even if it is intercepted. However, unless your internet browser supports 128-bit encryption you will not be able to take advantage of this level of security

We will take all reasonable steps to protect your personal information, but data can never be guaranteed as 100% secure. Please note that we will not be liable for any breach of security unless we have been negligent.

Changes to our Privacy Policy

We may change our Privacy Policy from time to time. Any changes will be published on our website which can be accessed at any time.

Who we are

Post Office Limited is registered in England and Wales. Registered Number 2154540. Registered Office: Finsbury Dials, 20 Finsbury Street, London, EC2Y 9AQ 

For further information about our privacy practices please contact our Information Right Team. You can contact the team by:

Writing to Finsbury Dials, 20 Finsbury Street, London, EC2Y 9AQ

Calling 08457 22 33 44

Our Cookie Policy

We use cookies to improve your site experience, to assess content usage and to support the marketing of our services. We want to be completely transparent about the cookies we use and to make their control as easy as possible for you.

 

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