Post Office Policies

View the Post Office Policies we follow when delivering our business activities, services, and responsibilities.

 

Postmaster Support Policies

As part of our ongoing drive for transparency and to give postmasters a clearer understanding of what they should expect from us to support them, we have published our nine postmaster support policies. 

They are intended to help foster a positive and collaborative working environment, where we operate in good faith, with fairness, transparency, and professionalism. They do not form part of the postmaster’s contract with Post Office.

The nine polices are:

Setting branches up for success
•    Postmaster onboarding
•    Postmaster training

We’re listening…
•    Postmaster complaint handling

Network monitoring, cash and stock management and account support
•    Network monitoring and operational support
•    Network cash and stock management
•    Network transaction corrections
•    Postmaster account support
•    Postmaster accounting dispute resolution

Our agreement with the postmaster
•    Postmaster contract management