FOIA Requests and responses

Post Office receives numerous Access to Information requests every day. We endeavour to respond to these as quickly as we can. You can find details of how to make a request below. We also publish our Disclosure Log, which shows you our recent answers to Freedom of Information Act and EIR requests.

Freedom of Information Act (FOIA) and Environmental Information Requests (EIR)

The FOIA, Freedom of Information (Scotland) Act (FOISA) along with the EIR give you the right to see certain information about Post Office. We endeavour to publish as many of our responses to the many requests we receive every day as soon as we can, and you can see these below.

Before you submit an FOIA or EIR request, please check our Disclosure Log below. It's possible that this information has already been published.

If the information that you request is not in our Disclosure Log, then you can make a FOIA request. We endeavour to send responses within 20 working days of receiving the request. However, many requests are complex and may therefore take longer. In these instances, we will advise when to expect the response if we need more time.

The FOIA also gives the public a right of access to information held by public authorities. It places an obligation on public authorities to adopt and maintain a publication scheme. This requirement applies to Post Office Limited (Post Office). You can find out more information about the Post Office Publication Scheme here. We've also provided some links that we are frequently asked for on the right.

Disclosure Log

You can find details of the FOI requests we have received below and our response to them.

Component Text Accordion
Disclosure Log data

Here is our latest data on disclosure.

Total number of requests by quarter:

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Component RTE
Component Text Accordion

You can view our responses for May 2024 here.

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Reference  Case title Response Date Outcome
FOI2024/00015 FOI - Prosecutions made against
Postmasters between 1987-1998
22/05/2024 Granted in full
FOI2024/00032 FOI - External Legal Fees 2022/2023 23/05/2024 Granted in full
FOI2024/00076 FOI - SPM Convictions 1999-2015 01/05/2024 Granted in full
FOI2024/00101 FOI - Adam Crozier Correspondence 2003-2010 15/05/2024 Refused in part - S. 40
FOI2024/00123 FOI - HSF Legal Fees 21/05/2024 Granted in full
FOI2024/00174 FOI - Adam Crozier Horizon Correspondence & Minutes 2003-2010 15/05/2024 Refused in part - S. 40
FOI2024/00219 FOI - Adam Crozier Horizon Correspondence & Minutes 2006-2010 15/05/2024 Information not held
FOI2024/00283 FOI - Phishing & Online Fraud 23/05/2024 Refused in part - S. 31
FOI2024/00287 FOI - Org Chart/Engagement Survey 10/05/2024

Granted in full

FOI2024_00287_SEG Org Chart

FOI2023_00416_Engagement Survey results

FOI2023_00416_ Our new annual engagement survey

FOI2024/00344 FOI - GLO & HSS Legal Costs 23/05/2024 Granted in full
FOI2024/00347 FOI - Use of S.14 in Horizon Scandal FOIs 23/05/2024 Granted in full
FOI2024/00379 FOI - Tenure of Board & Senior Leaders in Post Office 10/05/2024 Granted in full
FOI2024/00384 FOI - Drop & Collect Profitability 02/05/2024 Refused in full - S. 43
FOI2024/00429 FOI - Branch Pay 2023 30/05/2024 Granted in full
FOI2024/00430 FOI - Hard Facilities Management Contract 09/05/2024

Granted in full

Appendix 1 - Property Hard Facilities Management Services

Appendix 2 - Requirements for Lot 1

FOI2024_00430_Hard_FM_Quality Requirements

FOI2024/00460 FOI - HSS Employees in Shortfall Investigations 14/05/2024 Refused in full - S. 38
FOI2024/00479 FOI - [redacted] meetings with Postmasters 14/05/2024 Refused in full - S. 38
FOI2024/00480 FOI - Cautions Linked to Horizon 1999- 2015 10/05/2024 Granted in full
FOI2024/00504 FOI - HSS Scheme Data 09/05/2024 Granted in full
FOI2024/00539 FOI - Mishcon de Reya/Paula Vennells 29/05/2024 Information not held
FOI2024/00543 FOI - Data provided by NFSP Ltd 21/05/2024 Refused in part - S. 40
FOI2024/00544 FOI - Postmaster One-off Payments 15/05/2024 Refused in part - S. 43
FOI2024/00573 FOI - PO Closures 23/05/2024 Refused in part - S. 43
FOI2024/00574 FOI - Correspondence with YouTube 22/05/2024 Information not held
FOI2024/00576 FOI - % Increase Per Contract Type 15/05/2024 Refused in part - S. 43
FOI2024/00577 FOI - Postmaster Stats 24/05/2024 Refused in part - S. 22
FOI2024/00578 FOI - RM Deliveries 28/05/2024 Refused in full - S. 43
FOI2024/00579 FOI - Data Storage & IT Infrastructure 23/05/2024 Refused in part - S. 31
FOI2024/00580 FOI - PM Remuneration 2023/2024 30/05/2024 Refused in full - S. 22
FOI2024/00581 FOI - Willesden High Road London & Horizon 07/05/2024 Granted in full
FOI2024/00608 FOI - Attacks on Postmen 13/05/2024 Information not held
FOI2024/00612 FOI - POL Use of Microsoft 23/05/2024 Granted in full
FOI2024/00634 FOI - PO Office Supplies Spend 30/05/2024 Refused in part - S. 40
FOI2024/00651 FOI - Lost/Stolen Parcels in SE13 23/05/2024 Information not held
FOI2024/00678 FOI - Fujitsu & POL Communications 2008-2011 16/05/2024 Information not held
FOI2024/00690  FOI - [redacted] Post Office Complaints 30/05/2024 Refused in full - S. 43
FOI2024/00716 FOI - TB Cardew Invoices 22/05/2024 Granted in full
FOI2024/00718 FOI - [redacted] Employment/Positions in POL 29/05/2024 Refused in full - S. 38
FOI2024/00719 FOI - [redacted] Employment/Positions in POL 29/05/2024 Refused in full - S. 38
FOI2024/00736 FOI - Horizon Shortfall Scheme Staff Numbers 14/05/2024 Refused in full - S. 38
FOI2024/00773 FOI - FOI Requests Statistics 2023/2024 30/05/2024 Refused in full - S. 22
FOI2024/00778 FOI - FOI Requests as of 9 May 2024 20/05/2024 Granted in full
FOI2024/00786 FOI - S60 [redacted] Deliveries 23/05/2024 Information not held
FOI2024/00793 FOI - HSS Senior Dispute Resolution Manager 17/05/2024 Refused in full - S. 38
FOI2024/00794 FOI - [redacted] Positions at POL 29/05/2024 Refused in full - S. 38
FOI2024/00795 FOI - [redacted] Positions at POL 29/05/2024 Refused in full - S. 38
FOI2024/00796 FOI - [redacted] Positions at POL 29/05/2024 Refused in full - S. 38
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Post Office Information Rights Team
information.rights@postoffice.co.uk

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Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF

Telephone: 0303 123 1113
https://ico.org.uk