3. Enabling Enterprise

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3. Enabling enterprise: The unseen part of the United Kingdom’s economic infrastructure

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Key findings: The unseen part of the United Kingdom’s economic infrastructure

  • Small and medium-sized businesses regularly rely on their local post offices to operate – in fact, nearly three in 10 SMEs use Post Office at least once a week – and more than half use it at least once a month.

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  • SMEs hugely value the convenience that the Post Office network brings to their businesses – worth almost £1 billion per year overall to SMEs, which equates to over £175 per SME per year.

  • SMEs use postal services almost every time they visit their local post office and greatly value the convenience of having a post office nearby.

  • With more than 5,000 bank branches closing since 2015, Post Office is also increasingly a lifeline for SMEs by providing essential banking services, such as depositing cash without needing to shut up shop and travel to find a bank in a neighbouring town (if it still has one).