Lifeline for high streets
Independent research by Public First (2021) shows that Post Office is more than a place to send parcels - it’s a lifeline for high streets and small businesses across the UK.
- 82% of people see their local Post Office as an essential service.
- When asked what makes up an ideal high street, Post Office came out top of the list, ahead of supermarkets and GP surgeries.
Driving footfall and local spend
- Every visit to a Post Office creates opportunities for other businesses.
- 33% of customers stop at another shop, café, pub or restaurant during their trip.
That’s an extra 400 million visits to local businesses every year - generating £1.1 billion in additional revenue.
Supporting small businesses
Post Office isn’t just convenient - it’s critical for small businesses.
- 43% of SMEs say they couldn’t survive without their local Post Office.
- 60% agree Post Office is important to their business, and 72% say it’s especially vital for small firms.
A cornerstone of community
Post Office branches are more than service points - they’re anchors for local economies and trusted spaces for everyday life.
- 39% of people visited a Post Office during lockdown in the COVID-19 pandemic - more than went to work or their bank.
- 22% continued regular visits, showing how deeply Post Office is woven into daily routines.
- 83% of SMEs said Post Office was essential to keeping their business running during the first lockdown.
Why it matters
Post Office helps keep high streets alive, supports small businesses, and provides essential services for communities nationwide.