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FAQs

These FAQ’s address the most common questions we receive.

Post Office is changing

We are undertaking a programme of wholesale reform to ensure we learn from mistakes and move forward for the benefits of all ...

Context

The Horizon IT Scandal involves a dispute, between Post Office and a group of postmasters, which took place over many years. ...

Assistance for appealing convictions

Accessing support and assistance for those with Horizon-related convictions.

Financial redress for overturned convictions

The redress scheme for people with overturned convictions is no longer open for applications through Post Office. If you have...

Information Management Policy

Modern Slavery Statement

This statement is made pursuant to section 54(1) of the Act. It sets out the steps taken by Post Office, POMS & Payzone durin...

Network Report

This Network Report contains information on the Post Office network as at the end of March 2024.

Post Office Carbon Reduction plan

Post Office Ltd is committed to achieving Net Zero emissions by 2050.

Tax Strategy

This publication sets out the tax strategy of Post Office Limited and its UK subsidiary undertakings.