5. Part and parcel of life in the United Kingdom: Post offices as the social and consumer hubs of communities
Key findings: Post offices as the social and consumer hubs of communities
Half of consumers across the United Kingdom believe Post Office fosters a sense of belonging to the community and that it is important to its identity – particularly the elderly, those with disabilities, from rural areas or on lower incomes.
- Post offices are especially valuable to rural communities, who place a greater value on Post Office than those in urban areas – with a particular focus on cash and banking services given the absence of convenient alternatives.
- Post Office also delivers ease, access and convenience for consumers, by bringing a range of services under one roof, with six in every seven consumers and SMEs believing it is important for a post office to be nearby and convenient to get to. Consumers place particularly high value on Post Office’s postal services.