More than just a shop

6.4. Reflections

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This research highlights how Post Office continues to play a crucial role for those who are most vulnerable in society through its cash and banking services and allowing people to pay bills. Even though the use or provision of these services may be partially hidden from certain sections of the population, it shows how Post Office’s branch network continues to work as a key part of the United Kingdom’s national banking infrastructure and provide vital services for vulnerable and excluded groups.

As banks continue to disappear from our high streets, Post Office is set become the core of the United Kingdom’s banking infrastructure through its expansive branch network, possibly even meaning that the future of Post Office’s business pivots from one principally founded upon its postal services to one that, at the very least, puts its banking provision on an equal footing.

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Post Office Front Counter