New Decision Review panel

In the course of managing our contracts with Postmasters, we recognise that from time to time we may make decisions that a Postmaster does not agree with. We believe it is important that every Postmaster has a means to challenge such decisions. We have therefore introduced a Decision Review Panel that will review decisions in connection with the suspension or termination of a Postmaster’s contract, where requested to do so by a Postmaster. 

The role of the panel is to provide additional assurance that the relevant decision was taken in line with Post Office policy. The panel consists of three members - two Post Office senior managers (independent to the decision) and a former Postmaster, bringing objectivity and the Postmaster perspective. The panel may also make recommendations around continuous improvement from time to time and is a positive step in our continued work to better support our Postmasters.