Post Office partners with Air Doctor to launch exclusive travel insurance service for holidaymakers abroad

Post Office is pleased to announce a partnership with Air Doctor, a globally recognised leader in healthcare access services. This collaboration aims to revolutionise the travel experience for customers by adding comprehensive non-emergency medical assistance to the award-winning travel insurance provider’s cover.

As the peak summer travel season begins, early June saw a record number of travel insurance policies sold by the Post Office. To provide even better service this summer, Post Office is offering new and renewing customers an additional free service with Air Doctor to help ensure they can get the treatment they need for minor ailments. Air Doctor brings together a vast network of over 20,000 qualified doctors across the world and has links with medical facilities in over 75 different countries, ensuring travellers have access to quality healthcare wherever their journeys take them. Through its user-friendly mobile app, Air Doctor enables Post Office Travel Insurance customers to effortlessly locate and book appointments with trusted doctors while abroad. The app supports seven languages, telemedicine services are available in up to 21 languages, and appointments are available in person, via video call or a visit to customers’ accommodation. In addition, the Air Doctor team provides 24/7 multi-lingual support so the Post Office’s customers can get help every step of the way.

This service will be standard across all Post Office single trip, annual multi-trip and backpacker travel insurance policies and across all levels of cover – Economy, Standard and Premier bought online, over the phone or in-branch from 3^rd July 2023. Post Office’s Emergency Medical Assistance service has not changed and works with the Air Doctor service: if a local doctor assesses a customer and recommends a visit to hospital, then this can be arranged and the medical case will then be handed over to the Emergency Medical team in the UK to be managed wherever Post Office’s customers are.

Key benefits of this partnership include:

• Comprehensive Coverage: Post Office policyholders will receive access to Air Doctor's suite of services, including doctor consultations, prescriptions and medical referrals.

• Streamlined Experience: Through Air Doctor's user-friendly mobile application, travellers can easily locate nearby medical providers and schedule appointments.

• Global Reach: Air Doctor's extensive network spans across numerous countries, ensuring travellers have access to medical services in destinations worldwide*, in multiple languages.

• Cashless and claimless: there’s no excess on the Air Doctor service and no medical fees to pay.

Paul Paddock, Head of Travel Insurance and Protection at the Post Office, said: “We’re delighted to be working with Air Doctor to help our customers access non-emergency medical care while on holiday at no extra cost. With people worried about themselves or family members needing medical assistance on their travels, the Air Doctor service provides peace of mind that they can access non-emergency medical support wherever they are*.

“We’ve made this as simple as possible by including it in all our single trip, annual multi-trip and backpacker travel insurance policies and across all levels of cover – Economy, Standard and Premier, so that anyone travelling with Post Office travel insurance is covered at no extra cost and with no need to make a claim – customers can just book an appointment direct through the app with no additional fees.”