Historical Shortfall Scheme: Information on Progress

The Post Office is taking determined action to address the past and provide fair, full and final compensation for victims of the Horizon Scandal.

The Historical Shortfall Scheme was launched on 1 May 2020 and invited applications from current and former Postmasters who believe they experienced shortfalls related to previous versions of the Horizon system. The Scheme excludes people who have Horizon-related criminal convictions as there are separate compensation arrangements for those whose convictions are overturned.

The Scheme’s independent advisory panel of experts assesses claims and recommends a fair outcome. The table below shows our progress. The majority of eligible claimants (73%) have now received an offer.

If you are waiting for an outcome to your Historical Shortfall Scheme claim and are experiencing financial difficulties or suffering serious health issues, we will consider making a payment to you up to £10,000 in advance of us sending a final outcome letter. We will not ask for this back should the Independent Panel not make you an award (or an award below the value of the advance payment).

If you would like us to consider this, please email us at historicalshortfallscheme@postoffice.co.uk, telling us about your situation.

We update this information on a monthly basis. The data shown below is correct as of Tuesday 2 August 2022.

Please refer to the footnote references for additional information. Individual cases vary significantly in amounts claimed and their complexity. Therefore published figures cannot be interpreted as an indicator of future payments for applicants or the overall potential cost of the scheme.

There is no pre-defined amount for individual compensation payments as these are assessed by the Scheme’s independent advisory panel who recommend fair outcomes for claims. More straightforward claims of lower amounts have generally been completed more quickly through the Scheme to date.

You can find more detail about the Historical Shortfall Scheme here.

Historical Shortfall Scheme data

Total number of claimant applications [1]
2,525 
Eligibility status [2]
Number
As a % of applicants
Eligible [3]
2,370 
94% 
Non-eligible [4]
155 
6% 

 

Offers & Payments progress
Number
As a % of eligible
Total settlement offers made to date [5]
1,729 
73% 
Total value of settlement offers made to date [6]
£40.6m 
 
Total number of payments made to date [7]
1,360 
57% 
Dispute resolution [8]
100 
4% 
Total amount paid to date [9]
£22.8m 
 

Although many claims are being resolved much sooner, our aim is to provide outcomes to 95% of all eligible applicants to the Historical Shortfall Scheme by the end of 2022.

 

Pre May

May-22

Jun-22

Jul-22

Aug-22

Sep-22

Oct-22

Nov-22

Dec-22

Post Dec- 22

Percentage of Offers issued (from 2,368 eligible claims)

 

Actual performance

55%

 

 

55%

60%

 

 

63%

65%

 

 

70%

70%

 

 

73%

75%

 

 

 

80%

 

 

 

85%

 

 

 

90%

 

 

 

95%

 

 

 

100%

 

 

 


References

[1] Total number of all applications received by 27 November 2020, regardless of their eligibility.
[2] All applications were verified against the scheme criteria – please refer to the HSS website and review the documentation and updated published notes.
[3] Volume of claims that passed the scheme eligibility criteria.
[4] Volume of applications that failed to meet the scheme eligibility criteria.
[5] Volume of applications for which a settlement offer has been made to the applicant (or their representatives where an applicant is deceased).
[6]Total £ value of all settlement offers made to date.
[7] Volume of applications for which a settlement offer has been paid following acceptance by the applicant (or their representatives where an applicant is deceased).
[8] Number of claims in the dispute resolution process. Details of the process are on the HSS website.
[9] Total £ value of all payments made to date. Individual cases vary significantly in amounts claimed and their complexity. Therefore published figures cannot be interpreted as an indicator of future payments for applicants or the overall potential cost of the scheme.