Evolving our Mails strategy

In branch sales

For the first time in our 360-year history, Post Office is launching in-branch sales with
multiple carriers over the counter. This means Royal Mail will no longer be the only carrier available at branches.

We want to provide customers with more choice when sending parcels, be it on price or on
delivery speed, ensuring we remain the number one destination for mails and
parcels with customers and delivery carriers.

Demonstrating the scale of change in the mails market, in chosen branches, Post Office customers will be able to walk up to a counter and choose to send their parcels with DPD or Evri, in addition to existing services, so they can choose the delivery carrier which best suits their needs.

The new buy-in-branch parcel service will begin in selected branches in time for the peak Christmas delivery season, complementing the recent launch of Parcels Online which enables customers to compare and purchase postage online for drop-off in Post Offices.

The announcement marks the continued diversification of Post Office as we evolve to become a one-stop hub for customers and a destination where they can access multiple delivery carriers all under one roof.

What do our branch teams think of our new Mails strategy?

Here's Ami from our Islington branch:

Elliot from Muswell Hill explains the impact that seling Evri has had on his branch: