Closing date announced for Suspension Remuneration Review requests: 11.59pm on 31 January 2026
A closing date has been announced for Suspension Remuneration Review (SRR) request submissions. All new requests to the SRR must be received by 11.59pm on 31 January 2026.
This is the deadline for receiving new requests (completed request form and any supporting material you wish to include). The SRR will continue to operate after 31 January 2026 to progress the new requests received by this deadline and those that are already in progress. However no new requests will be accepted after 31 January, so if you are thinking of submitting a request, please make sure we receive it by then.
If you’re sending by email, it will need to be received by this deadline.
If you’re sending by post, please allow enough time for your application to arrive no later than 31 January 2026. Request forms posted on that date will be too late and would therefore not be accepted. As an indication, Royal Mail aims to deliver the next working day for 1st Class and aims to deliver in 2-3 working days for 2nd Class standard services. If you’re posting it in the final week before the deadline you may wish to use a guaranteed service or secure proof of posting in case of any delays to your request reaching us.
We will update the SRR Questions and Answers document on this webpage with more information about the closing date.
The closing date for new requests was announced by the Government and Post Office today (9 October 2025).
Support available
If you would like some support with your request or you have any questions about the SRR, the closing date or the request process that aren’t answered on this site, please don’t hesitate to contact us. Our dedicated team will be happy to help.
You can call our Remediation Contact Centre on 0333 665 1093 or you can email supportteam@postoffice.co.uk.
Change to policy on remuneration during a period of suspension
Before March 2019, Postmasters were not remunerated during the period of any contract suspension. We have subsequently changed this policy, resulting in Postmasters being remunerated during a period of suspension. The Common Issues Judgment found that clauses in Postmaster contracts allowing Post Office to withhold remuneration during any period of suspension were unreasonable under the Unfair Contract Terms Act, so Post Office was not entitled to rely on them.
We are addressing the impact of this previous policy as quickly as possible by making payments to the Postmasters affected.
We have been writing to eligible current and former Postmasters about this. If you think you are eligible but you haven’t heard from us, please contact us as soon as possible or fill in and submit the request form – all new requests need to be received by the deadline above.
Current postmasters don’t need to complete the request form but please do contact us as soon as possible before the closing date above if you’re a current postmaster and think this applies to you.
Former Postmasters - submitting a request
If you are no longer a serving Postmaster, you can find the form to download on the right-hand side of this page.
To help us process and investigate your request as quickly as possible, please email your completed form. You’ll find full guidance on how to complete it included in the form.
If you don’t have email access yourself, a family member or friend is welcome to submit the form on your behalf.
Alternatively, if you can’t submit your request or supporting information by email, you can post it to Remediation Team, Post Office Ltd, 2nd Floor, 1 Future Walk, Chesterfield S49 1PF. If using post, please only provide copies of supporting documents/material rather than original documents, which should be retained for your own records. We advise using a trackable service such as Royal Mail Special Delivery if sending documents by post. You (or someone on your behalf) can complete and post a paper version of the form if required – this was enclosed with your letter, or you can request a paper copy from supportteam@postoffice.co.uk.
We appreciate that the form may appear long and complex, but it is important we have as much information as possible to ensure your request is assessed fairly and thoroughly and the right outcome is reached. We have kept the information and questions as clear and straightforward as possible. You can find details about how to contact us below if you have any questions or would like any support with your request form.
If you have already applied for an investigation through the Horizon Shortfall Scheme (previously called the Historical Shortfall Scheme), please contact us at supportteam@postoffice.co.uk to discuss whether you can submit a request in this Review. If you have an overturned conviction or were part of the group litigation against Post Office that settled in December 2019, those claims are being handled by the Department for Business and Trade and you can find information about the Horizon Convictions Redress Scheme here and the GLO Scheme here.
Further questions
If you have any questions about this that are not answered here or in the correspondence you have received, or you would like further support with this, please contact supportteam@postoffice.co.uk or call our Remediation Contact Centre on 0333 665 1093.