Enabling Enterprise

The last decade has seen seismic changes in the United Kingdom’s economy. As e-commerce grows, the demand for parcels has surged in the last couple of years, while the decline of traditional retail banking is increasingly undermining the use of cash. However, Post Office serves as a physical complement to this increasingly digital world, by bridging the gap between the online and offline economy. While it enables the digital economy by supporting businesses to dispatch products to their customers, it is also essential in supporting SMEs to access and transact in cash. With a post office in every community, this research shows that Post Office provides a physical service and reach that SMEs value at nearly £1 billion.