In 2021, we introduced our new ways of working – Working in partnership, as one team, we deliver amazing results.
Our colleagues know that: “Working in partnership, as one team, we deliver amazing results.”
Our Postmasters and branch colleagues are there, in person, serving communities across the UK day in, day out. Our role, as Post Office Limited, is to be there for our Postmasters, retail partners and Directly Managed Branches, supporting them and helping them to thrive.
Our ways of working help us do this, guiding how we collaborate and work together and shaping our culture as a business. Created by colleagues, for colleagues, they set out how we need to work together to deliver our Purpose and Intent to 2025.
| We work in partnership | We are one team | We deliver |
| We place those who work in Post Office branches at the centre of everything we do |
We collaborate and share freely |
We are reliable and always do what we say we will do |
| We invest time and energy into trusted and valued partnerships |
We listen to understand and then respond |
We are passionate about the service we provide |
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We build lasting relationships with all our partners |
We celebrate success and say thank you often |
We learn from our mistakes |
| We respect and recognise each other’s challenges | We are helpful, friendly and available |
We embrace change and find ways to innovate and improve |
| We enable Postmasters and Directly Managed Branches to serve their communities | We trust and empower everyone to make decisions |
We are outcome driven |
| We are stronger together | We act with integrity and are open and honest | We work to keep it simple and get stuff done |
Over 200 colleagues worked together to co-create our new ways of working through a series of listening groups. After launching these at our ‘We are Post Office’ virtual colleague conference, we held workshops for around 300 leaders and managers, with many colleagues pledging their own personal commitments aligned to our ways of working.
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