Post Office new ways of working

In 2021, we introduced our new ways of working – Working in partnership, as one team, we deliver amazing results.

Our colleagues know that: “Working in partnership, as one team, we deliver amazing results.”

Our Postmasters and branch colleagues are there, in person, serving communities across the UK day in, day out. Our role, as Post Office Limited, is to be there for our Postmasters, retail partners and Directly Managed Branches, supporting them and helping them to thrive.

Our ways of working help us do this, guiding how we collaborate and work together and shaping our culture as a business. Created by colleagues, for colleagues, they set out how we need to work together to deliver our Purpose and Intent to 2025.

We work in partnership We are one team We deliver
We place those who work in Post Office branches at the centre of everything we do

We collaborate and share freely

We are reliable and always do what we say we will do

We invest time and energy into trusted and valued partnerships

We listen to understand and then respond

We are passionate about the service we provide

We build lasting relationships with all our partners

We celebrate success and say thank you often

We learn from our mistakes

We respect and recognise each other’s challenges We are helpful, friendly and available

We embrace change and find ways to innovate and improve

We enable Postmasters and Directly Managed Branches to serve their communities We trust and empower everyone to make decisions

We are outcome driven

We are stronger together We act with integrity and are open and honest We work to keep it simple and get stuff done 

Over 200 colleagues worked together to co-create our new ways of working through a series of listening groups. After launching these at our ‘We are Post Office’ virtual colleague conference, we held workshops for around 300 leaders and managers, with many colleagues pledging their own personal commitments aligned to our ways of working.

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